Front Desk Ambassador
1 week ago
We are seeking a highly skilled Front Desk Concierge to join our team at ROOST Kelly Drive in Philadelphia. As a Front Desk Concierge, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys, and explain hotel amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Arrange specialized services for VIP customers
- Create detailed itineraries for guests, including transportation, restaurant reservations, and tour reservations
Requirements:
- Be detail-oriented, able to work individually, and handle multiple tasks simultaneously
- Must be computer-savvy and a quick learner
- Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful, sincere manner
- Must be willing to work a flexible schedule, including weekends and holidays if necessary
Benefits:
- Full Health, Vision, Life, and Dental Coverage
- 401 K
- Paid Vacation, Holiday, Personal, and Sick days
ROOST Kelly Drive is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state, or local law.
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