Customer Success Manager

3 weeks ago

New York, New York, United States Everyday Health Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Everyday Health Group. As a key member of our client success team, you will be responsible for managing a portfolio of campaigns, ensuring high performance, and providing regular feedback to clients and internal stakeholders.

Key Responsibilities
  • Manage day-to-day ad campaign operations, including setup, delivery pacing, performance optimization, and tactical client communication.
  • Participate in the creation of custom marketing programs by providing ad inventory insights, competitive pricing options, proven strategies, and new ideas.
  • Coordinate the launch and execution of each campaign within your portfolio, often managing overlapping project timelines across multiple clients.
  • Ensure client success by tracking performance and making campaign optimizations throughout the flight, communicating in a timely manner with clients and relevant internal teams.
  • Build and maintain trusted partnerships with clients and internal stakeholders.
  • Prioritize 8-12 active clients to maximize the effectiveness of EHG's resources and drive optimum revenue.
  • Update Salesforce with accuracy and attention to detail for your book of business, as well as monthly billing reconciliation and regular internal pacing reporting.
Requirements
  • 4+ years of client service or account management experience, preferably in digital marketing.
  • A proven track record of success building strong relationships with internal and external customers.
  • A passion for translating data into action and uncovering opportunities in the details.
  • Project management skills with the ability to influence, get buy-in, and leverage internal resources across the organization and at all levels.
  • Self-motivated with the ability to multi-task and desire to learn quickly.
  • A positive attitude that tells your clients you're happy to work with them.
  • Familiarity with display advertising, direct response marketing, affiliate marketing, and/or lead generation.
  • Experience with G Suite, Salesforce, and Google Analytics.
  • BA/BS degree.
  • Strong proficiency in Excel and PowerPoint, as well as excellent verbal and written communication skills.
About Everyday Health Group

Everyday Health Group is a recognized leader in patient and provider education and services, attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics.

Our Culture and Values

We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us, no matter our individual role or background. We encourage open-mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured, and supported. We value that doing is greater than talking as the most measurable means of impact.

Life at Everyday Health

We work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

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