Customer Success Manager

10 hours ago


New York, New York, United States Pear VC Full time
Customer Success Manager

At Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.

About the Role

We're seeking a customer-obsessed professional to join our team. As a Customer Success Manager, you'll be responsible for facilitating customer feedback, serving as a critical link between customers, Sales, and Product, and driving customer account growth through persuasive storytelling supported by data.

Key Responsibilities
  • Work closely with Conduit's co-founders to design and implement a cohesive onboarding, training, and support platform
  • Own and drive the strategy of onboarding our users and ensuring their success on the Conduit Platform
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product and commercial approach
  • Contribute to the organization of Conduit's Customer Relationship Management system
  • Develop and perform recorded, live, and in-person HVAC trainings and the corresponding documents
  • Build relationships with our clients and develop deep empathy for their workflows and requirements
  • Lead on-site rollouts with our enterprise customers and support in servicing customers through our phone, text, and email lines
  • Measure and communicate impact through the use of product analytics and financial metrics
Requirements
  • Customer Success experience: Extensive experience working in world-class customer success management, account management, sales, or training, and even better if experience in B2B SaaS or Home Services
  • High attention to detail and ability to manage multiple priorities and deal types
  • Exceptional written and verbal communication skills
  • Proven track-record delivering impact: Proven results reducing churn, driving account expansion, and increasing product adoption
What We Offer

We offer a dynamic and fast-paced startup environment where you'll have the opportunity to learn and grow with our company. You'll work full-time, remotely on the East Coast, with up to 40% travel. Must be able to drive rental cars.



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