Customer Success Manager

3 weeks ago

New York, New York, United States Claroty Full time

We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice within the organization to improve our products and address customers' business needs.

Key responsibilities of the Customer Success Manager include:

  • Creating and cultivating deep and meaningful relationships with our top customers
  • Getting customer feedback and representing their voice within the organization
  • Taking accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products
  • Communicating effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management
  • Sharing responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities
  • Enhancing and delivering a value journey to the customer, enabling their adoption and optimizing their use of Claroty products
  • Communicating new product features and services to customers and providing feedback to the business

Requirements for the Customer Success Manager include:

  • Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization
  • Experience in the cyber-security domain
  • Strong empathy for customers AND passion for revenue and growth
  • Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Excellent communication and presentation skills, online and in-person
  • Highly organized with strong attention to details
  • Relevant Bachelor's degree; preference for computer science or related engineering degree
  • Bilingual Proficiency: Fluency in both English and Spanish is required

Why Claroty? Our Culture and Benefits:

  • We are a people-first company, prioritizing personal care and support over work, confident that results follow from a harmonious environment
  • We celebrate professional and personal successes, committed to fostering a diverse and inclusive space
  • We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health
  • We care about your development, prioritizing excellence and upholding high professional and ethical standards
  • We believe in transparency and openness, regularly holding company all-hands, town hall meetings, and "Coffee with the CEO" sessions
  • We embrace a hybrid working culture, allowing our team members to work in a way that suits their individual preferences and circumstances

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds, and special accommodations are available upon request in all selection phases.

Expected compensation for the role is between $125,000- $150,000 + commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply.

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