Customer Success Manager

17 hours ago


New York, New York, United States Kaltura Full time
About Kaltura

Kaltura is a global leader in the video market, empowering any video experience for any organization. Our mission is to make using video simpler and better people's lives through video.

Job Description

We are seeking a passionate customer advocate to partner with and ensure the long-term success of our customers in a defined Region. As a Customer Success Manager, you will be a key member of our Revenue team, reporting to the EDU VP, Customer Success.

Main Responsibilities
  • Client retention: Ensure the long-term success of our customers in a defined Region.
  • Positioning and identifying strategic growth opportunities: Work with clients to establish critical goals and aid the customer in achieving their goals.
  • Contract negotiations: Negotiate and close contract renewals retaining and growing revenue while assuring on-time execution.
  • Growing a book of business: Develop long-term relationships and connect with key business executives and stakeholders.
Requirements
  • 2+ years experience in Education technology space preferred.
  • 3+ years customer success or account management experience.
  • Experience managing a book of business of over $2M ACV.
  • Experience managing 30+ accounts.
  • Experienced customer advocate with customer retention and growth quotas.
  • Experience managing pipeline, forecast, and executing sales process.
  • Demonstrable executive level presence and communication skills.
  • Self-motivated team player who has fresh ideas and thrives on team success.
  • Self-starter who takes the initiative to get things done.
Perks
  • Hybrid, flexible work environment.
  • Zero employee premium health plan, effective from day 1, plus dental and vision benefits.
  • FSA and 401K with company match.
  • Mobile plan and home internet reimbursement.
  • Personal and professional development programs.
  • Occasional Cross company long weekends.


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