Customer Success Manager

2 days ago


New York, New York, United States Justworks Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.

Key Responsibilities
  • Engage with customers to understand their business objectives and needs, and provide tailored solutions to drive value throughout the customer journey.
  • Proactively monitor customer satisfaction and identify opportunities to drive growth and retention.
  • Collaborate with internal teams to develop and implement strategies to promote new products and services to customers.
  • Provide expert-level guidance to customers on our platform and identify opportunities to create advocates through referral programs and engagement incentives.
  • Act as a liaison between customers, Justworks, and third-party vendors, facilitating introductions and partnerships as needed.
Requirements
  • Minimum of 2-4 years of experience in account management, relationship management, customer success, or a complex customer service environment.
  • Experience in healthcare, HR, or insurance industries preferred.
  • Excellent organizational, written, and verbal communication skills.
  • Strong attention to detail with the ability to manage competing priorities and multi-task.
  • Demonstrated track record of passion for customer success and driving retention strategies.
What We Offer

As a Customer Success Manager at Justworks, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary range of $36.06 to $39.67 per hour, as well as a comprehensive benefits package and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.


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