Healthcare Advocate Coordinator
4 days ago
Accolade is a leading healthcare technology company that provides personalized healthcare experiences to millions of people and their families. Our mission is to help every person live their healthiest life by connecting them with the right care at the right time.
Role OverviewAs a Care Advocate Coordinator at Accolade, you will play a critical role in supporting our members in navigating the complex healthcare system. This is a dynamic and fast-paced environment where you will be the primary point of contact for our patients, providing exceptional service and support to ensure their needs are met.
Key Responsibilities- Provide personalized support to our members through inbound and outbound calls, emails, and other communication channels.
- Act as an advocate for our members, listening to their concerns and working to resolve their issues in a timely and effective manner.
- Collaborate with internal clinical resources to ensure our members receive the right level of care and support.
- Utilize technology and data to understand our members' needs and preferences, and to identify opportunities for improvement.
- Develop and maintain strong relationships with our members, providers, and internal stakeholders to ensure seamless communication and coordination.
- 1+ year of experience in the healthcare industry or a related field.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) a plus.
- CRM experience (e.g. Salesforce, Zendesk) a plus.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to thrive in a dynamic and ever-changing environment, with a focus on delivering exceptional service and support to our members.
- Competitive salary and benefits package, including comprehensive medical, dental, and vision coverage.
- 401(k) retirement plan with employer matching.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
At Accolade, we value diversity, equity, and inclusion, and are committed to creating a workplace where all employees feel valued, respected, and empowered to succeed. We believe in the importance of empathy, compassion, and kindness in all aspects of our work, and strive to make a positive impact on the lives of our members and our communities.
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