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Healthcare Navigator
2 months ago
As a Care Advocate Coordinator at Accolade, you will play a vital role in delivering exceptional patient experiences. This position requires strong interpersonal and communication skills, as you will be the primary point of contact for patients, providing guidance and support throughout their healthcare journey.
Key Responsibilities- Provide personalized support to patients, addressing their concerns and needs in a timely and empathetic manner.
- Collaborate with internal teams, including doctors and clinical resources, to ensure seamless care coordination.
- Utilize technology and internal resources to understand patient pathways, actions, and next steps.
- Act as an advocate, demonstrating a Member Obsessed approach in every interaction.
- Manage customer de-escalations and multitask effectively, actively listening, researching, and taking notes.
- One year of experience in the healthcare industry or a related field.
- High school diploma or equivalent.
- Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) is preferred.
- CRM experience, such as Salesforce or Zendesk, is also preferred.
- Reasonable understanding of apps and navigation of Android and iPhone systems.
- Demonstrated commitment to exceptional service and ability to thrive in a fast-paced environment.
- Comprehensive medical, dental, vision, life, and disability benefits.
- HDHP medical plan with generous employer contributions towards an HSA.
- 401(k) Retirement Plan with matching employer contributions.
- Paid Time Off and generous Holiday Schedule.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits programs.
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger.
- 1 Volunteer day per year.
- Employee Stock Purchase Plan (ESPP) with employee discount.
