Vehicle Recovery Specialist

2 weeks ago

Tulsa, Oklahoma, United States IAA Full time

Join Our Team as a Vehicle Recovery Specialist

At IAA, our Vehicle Recovery Specialists are committed to providing exceptional towing solutions. They are responsible for the safe handling of light-duty vehicles, including motorcycles and travel trailers, catering to a wide range of clients. Key duties include timely vehicle pickup and delivery, effective communication with customers and dispatchers, and meticulous completion of all required documentation, including title verification.

Our specialists prioritize performance objectives, ensuring safe and damage-free towing while also performing minor mechanical tasks to maintain the operational integrity of tow trucks. They operate company vehicles in a safe manner, adhering to all safety regulations and licensing standards. Additionally, they are responsible for keeping towing equipment and accessories in optimal condition, conducting regular inventory checks as directed by management.

Beyond towing responsibilities, specialists may also take on yard attendant or loader operator roles as necessary. With a strong emphasis on safety, they embrace technology and remain at the forefront of the auction industry. Flexibility is essential, as specialists may be called upon to assist with Catastrophe events or branch support operations, with deployment notifications provided by management, which may occur with little notice.

Key Responsibilities:

  • Safely operate company tow trucks while preventing damage to vehicles in transit.
  • Conduct pre and post-trip inspections to ensure vehicles are undamaged.
  • Perform inspections on tow trucks to confirm they are in good working order and comply with safety standards.
  • Collaborate effectively with the IAA Dispatch Team and Tow Supervisor.
  • Deliver outstanding customer service.
  • Document all pickup and delivery activities, capturing necessary information and images using the IAA Tow App.
  • Maintain towing equipment and accessories, conducting daily inventory checks.
  • Ensure the flatbed is clear of debris and clean up any oil or residue.
  • Refuel trucks at the end of each shift.
  • Plan routes efficiently to maximize daily productivity.
  • Verify information on the IAA Tow App for accuracy, including payment methods and required documents.
  • Confirm title information during title pickups and communicate any discrepancies to the IAA Dispatch Team.
  • Complete all assigned towing jobs by the due date.
  • Record and file information on vehicles checked into the facility.
  • Detail vehicles to enhance their appearance and value at auction.
  • Recover keys, license plates, and other items from vehicles and store them appropriately.
  • Train to operate a front-end loader for moving vehicles and equipment.
  • Load and unload trucks during vehicle deliveries or pickups.
  • Ensure all equipment is functional through routine inspections and basic maintenance.
  • Manage lot inventory of vehicles and parts.
  • Document vehicle information and perform light maintenance in preparation for sale.
  • Maintain a safe work environment by reporting any policy violations immediately.
  • Perform other duties as assigned based on business needs.

Required Skills:

  • Valid Driver's License.
  • Valid medical card.
  • Minimum of 1 year of towing or transport experience.
  • Willingness to work 12-14 hour shifts, including weekends and holidays (this role is eligible for overtime).

Competencies:

  • Attention to detail and careful driving.
  • Route planning and efficiency skills.
  • Ability to navigate hazards and obstructions.
  • Strong customer service skills.
  • General mechanical knowledge of trucks and automobiles.
  • Excellent written and verbal communication skills.
  • Knowledge of vehicle drive trains for successful towing of salvage vehicles.

In return for your skills and dedication, we offer a comprehensive benefits package that includes health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacation time.

About IAA:

IAA Holdings, LLC, an RB Global Company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Utilizing advanced technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Serving a global buyer base across over 170 countries, IAA provides a comprehensive suite of services designed to maximize vehicle value and streamline the selling process.

IAA is committed to equal employment opportunities and is a drug-free workplace. We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process and to perform necessary job functions.

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