Store Sales Consultant

2 weeks ago


Glen Ellyn, Illinois, United States The Sherwin-Williams Company Full time
Position Overview:
This role is crucial for the thriving operations of our retail locations. Retail Sales Associates engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. Associates are also responsible for swiftly addressing any customer issues to ensure optimal satisfaction while keeping abreast of product features and maintaining the high quality and visual appeal of both products and the store environment.

Key Responsibilities:
  • Deliver exceptional customer service to achieve high levels of client satisfaction.
  • Assist customers in-store and via phone by assessing their needs and recommending relevant products and services.
  • Establish and nurture productive relationships with both wholesale and retail clients.
  • Accurately process sales transactions in accordance with company policies.
  • Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications when necessary.
  • Restock shelves and create appealing product displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as needed.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory management procedures.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Possess a valid, unrestricted Driver's License.
  • Legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
  • Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Capable of tinting paint according to customer color requests, with or without reasonable accommodation.
  • Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • High School diploma or GED.
  • At least one (1) year of experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products.
  • Experience operating tinting and mixing equipment.
  • Ability to communicate effectively in more than one language.
  • Proficiency in reading, writing, and speaking Spanish.

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