Retail Sales Associate

4 days ago


Glen Ellyn, Illinois, United States The Sherwin-Williams Company Full time
About the Role

This is a critical position that plays a key role in the success of our retail stores. As a Store Associate - Sales and Customer Service, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements.

Key Responsibilities
  • Provide Excellent Customer Service: Ensure high levels of customer satisfaction by delivering exceptional sales service, answering customer questions, and resolving any concerns promptly.
  • Sales and Customer Interaction: Assist customers in person and over the phone by determining their needs and presenting relevant products and services.
  • Build Relationships: Establish trust relationships with wholesale and retail customers by providing personalized service and building strong relationships.
  • Process Transactions: Process sales transactions accurately and consistently with company policies and procedures.
  • Achieve Sales Goals: Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
  • Inventory Management: Maintain precise work order files and formulas, and ensure that products are stocked and presented in a clean and organized manner.
  • Product Knowledge: Remain knowledgeable about Sherwin-Williams products and services, and be able to discuss available options with customers.
  • Compliance: Comply with inventory control procedures and suggest ways to improve sales.
Requirements
  • Age Requirement: Must be at least 18 years of age.
  • Driver's License: Have a valid, unrestricted driver's license.
  • Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Abilities: Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
  • Reasonable Accommodation: Must be able to tint paint consistent with customer color requests, and be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Education: Have at least a high school diploma or GED.
  • Experience: Have at least one year of experience working in a delivery, retail, or customer service position.
  • Product Knowledge: Have previous work experience selling paint and paint-related products, and operating tinting and mixing equipment.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language, and specifically in Spanish.


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