Insurance Customer Support Specialist
1 week ago
Staff My Agency is looking for a dedicated professional to become part of our successful team in the role of Licensed Insurance Customer Service Representative. An active Property and Casualty license is essential for this position.
We are in search of a licensed and enthusiastic individual who is eager to contribute to our growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this could be the perfect opportunity for a fulfilling career with significant income and advancement potential.
Key Responsibilities:
- Build and maintain customer relationships, ensuring follow-ups as necessary.
- Deliver prompt, accurate, and friendly service to clients. This includes addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims processing, and billing inquiries.
- Employ a customer-centric, needs-based review approach to inform clients about various insurance solutions.
- Uphold a strong work ethic with unwavering commitment to success on a daily basis.
- Competitive hourly compensation
- Commission opportunities on financial services
- 401k plan, Life Insurance, Paid Time Off (after 90 days)
- Valuable industry experience
- Opportunities for growth and advancement within our agency
- Property & Casualty license
- Life and Health license
- Strong interpersonal skills
- Excellent communication abilities - written, verbal, and listening
- Customer-oriented mindset
- Organizational proficiency
- Self-driven and motivated
- Attention to detail
- Proactive problem-solving skills
- Commitment to outstanding customer service
- Capability to learn and utilize computer systems
- Pride in completing tasks accurately and on time
- Ability to collaborate effectively within a team
- Capacity to manage multiple tasks simultaneously
- Provide comprehensive activity reports to the agency
- The selected candidate is expected to stay updated on product changes, licensing requirements, technical advancements, and ongoing education.
This position is with an independent contractor agent, not with a specific insurance company. Employees of independent agents must successfully complete any applicable licensing requirements and training programs.
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