Healthcare Customer Support Specialist

2 weeks ago

Meridian, Idaho, United States Norco, Inc. Full time
Position Overview:

Norco, Inc. is in search of dedicated and personable individuals to become part of our Medical Customer Service - Central Support Pre-Qualification Team. This team plays a crucial role in shaping the initial interactions patients have with Norco regarding their new prescriptions.

Key Responsibilities:
  • Maintain and update patient profile information with accuracy.
  • Engage with patients and referral sources to ensure comprehensive account details.
  • Initiate customer outreach and follow up as necessary.
  • Handle a significant volume of inbound and outbound calls efficiently.
  • Utilize call scripts to navigate various topics effectively.
  • Identify customer needs, clarify inquiries, and research issues to provide appropriate solutions.
  • Document customer interactions in Norco's electronic system clearly and comprehensively.
  • Achieve personal qualitative and quantitative performance targets.
  • Possess in-depth knowledge of products, availability, pricing, and usage.
  • Educate patients on medical products and services.
  • Direct patient information to the relevant departments for order processing, delivery, and billing.
  • Accurately process customer orders in the computer systems.
  • Facilitate referrals to community agencies to ensure continuity of care.
  • Perform additional tasks as assigned.

Qualifications:
  • High school diploma or equivalent.
  • Ability to address billing inquiries or refer to appropriate personnel (training provided).
  • Strong verbal communication and active listening skills.
  • Capability to multitask, prioritize, and manage time effectively.
  • Proficient typing and 10-key skills.
  • Ability to remain seated for extended periods.
  • Competence in accurately entering data into computer systems and learning necessary software applications.
  • Experience in a medical field, such as Respiratory Therapy or Nursing, is advantageous.

Additional Information:

Norco offers a competitive compensation and benefits package, which includes:
  • Employee Stock Ownership Plan (ESOP).
  • Health, Vision, and Dental Insurance.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA) for medical and dependent care.
  • Life Insurance at no cost to employees.
  • Options for Supplemental Accident, Disease, and Life Insurance.
  • Employee Tuition Reimbursement.
  • 401(k) plan with Employer Matching.
  • Wellness Program.
  • Employee Discounts on Norco products.

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, and training. Norco, Inc. maintains a Drug-Free workplace.

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