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Customer Care Specialist

2 months ago

Meridian, Idaho, United States Hubble Homes, LLC Full time

Job Summary:

We are seeking a highly skilled Customer Care Experience Specialist to join our team at Hubble Homes, LLC. As a key member of our customer service team, you will be responsible for ensuring customer satisfaction by handling warranty concerns and exceeding expectations.

Key Responsibilities:

  • Prioritize and Coordinate Warranty Items: Prioritize warrantable items and coordinate with different teams to ensure timely resolution.
  • Manage Warranty Costs and Trade Accountability: Manage warranty costs and trade accountability to ensure accurate tracking and reporting.
  • Supervise Corrective Work: Supervise corrective work by subcontractors to ensure high-quality results.
  • Ensure Customer Satisfaction: Ensure customer satisfaction with warranty services by providing exceptional customer service.
  • Utilize Accounts Management Tools: Utilize accounts management tools for expense tracking and reporting.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 5 years of customer service or construction experience.
  • Preferred Qualifications: Experience in Home Warranty preferred.
  • Skills: Strong communication and multitasking skills.
  • Customer-Facing Experience: Customer-facing role experience with high satisfaction metrics.
  • Desire for Growth: Desire for growth and continued learning.

Benefits:

  • 401(k) with Matching: 401(k) with matching.
  • Dental, Vision, and Health Insurance: Dental, vision, and health insurance.
  • Life and Disability Insurance: Life and disability insurance.
  • Paid Time Off and Flexible Spending Account: Paid time off and flexible spending account.