Medical Customer Support Specialist

2 weeks ago

Meridian, Idaho, United States Norco, Inc. Full time
Position Overview:

Norco, Inc. is seeking dedicated and personable individuals to become part of our Medical Customer Service - Central Support Pre-Qualification Team. This team plays a crucial role in shaping the initial interactions patients have with Norco regarding their new prescriptions.

Key Responsibilities:
  • Maintain and accurately input patient profile information.
  • Engage with patients and referral sources to ensure comprehensive and precise account details.
  • Initiate contact with customers in a professional and engaging manner.
  • Handle a significant volume of inbound and outbound calls efficiently.
  • Adhere to established call protocols when addressing various topics.
  • Identify customer needs, clarify inquiries, investigate issues, and provide effective solutions.
  • Document customer interactions in Norco's electronic system clearly and concisely.
  • Achieve personal performance targets in both quality and quantity.
  • Possess in-depth knowledge of products, availability, pricing, and usage.
  • Educate patients and clients on medical products and services.
  • Direct patient information to the appropriate departments for order processing, delivery, and billing.
  • Process customer orders and accurately enter them into the computer systems.
  • Facilitate necessary referrals to community agencies to support continuity of care.
  • Perform additional tasks as required.

Qualifications:
  • High school diploma or equivalent.
  • Ability to address billing inquiries or direct them to the appropriate personnel (training provided).
  • Strong verbal communication and active listening skills.
  • Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently.
  • Proficient typing and 10-key skills.
  • Ability to remain seated for extended periods.
  • Competence in accurately entering data into computer systems and learning necessary software applications.
  • A background in medical fields, such as Respiratory Therapy or Nursing, is advantageous.

Additional Information:

Norco offers a competitive compensation and benefits package, which includes:
  • Employee Stock Ownership Plan (ESOP).
  • Health, Vision, and Dental Insurance.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA) for medical and dependent care.
  • Life Insurance at no cost to employees.
  • Options for Supplemental Accident, Disease, and Life Insurance.
  • Employee Tuition Reimbursement.
  • 401(k) plan with Employer Matching.
  • Wellness Program.
  • Employee Discounts on Norco products.

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc. maintains a Drug-Free workplace.

  • Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc Full time

    About Norco, Inc.Established in 1948, Norco is a family and employee-owned enterprise based in Boise, Idaho. As the largest independent manufacturer and distributor of welding, safety, and medical equipment in the nation, Norco is committed to treating all stakeholders with respect and dignity. Our mission focuses on enhancing the experiences of customers,...

  • Customer Support Specialist in Medical Supplies

    1 week ago

    Meridian, Idaho, United States Norco, Inc Full time

    About Norco, Inc.Established in 1948, Norco is a family and employee-owned organization based in Boise, Idaho. As the largest independent manufacturer and distributor of welding, safety, and medical equipment in the United States, Norco is committed to fostering respect and dignity in all interactions. Our mission is to enhance the experience of our...

  • Customer Support Specialist in Medical Supplies

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc Full time

    About Norco, Inc.Established in 1948, Norco is a family and employee-owned organization based in Boise, Idaho. As the largest independent manufacturer and distributor of welding, safety, and medical equipment in the nation, Norco is committed to treating all individuals with respect and dignity. Our mission focuses on enhancing the experiences of customers,...

  • Customer Support Specialist in Medical Supplies

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc Full time

    About Norco, Inc.Established in 1948, Norco is a family and employee-owned enterprise based in Boise, Idaho. As the largest independent manufacturer and distributor of welding, safety, and medical equipment in the nation, Norco is committed to treating all stakeholders with respect and dignity. Our mission is to enhance the lives of our customers, suppliers,...

  • Medical Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Position OverviewNorco, Inc. is on the lookout for dedicated and enthusiastic individuals to become part of our Medical Customer Service team, specifically within the Central Support Pre-Qualification sector.Key ResponsibilitiesServe as the initial point of contact for patients regarding their new prescriptions.Assist in the pre-qualification process to...

  • Medical Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Position Overview:Norco, Inc. is on the lookout for dedicated and personable individuals to become part of our Medical Customer Service team.Key Responsibilities:Engage with patients to facilitate their initial interactions with Norco regarding new prescriptions.Provide essential support and information to ensure a smooth pre-qualification...

  • Medical Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Position OverviewNorco, Inc. is in search of dedicated and personable individuals to enhance our Medical Customer Service operations.Role ResponsibilitiesEngage with patients as they navigate their initial experience with Norco.Assist in the pre-qualification process for new prescriptions.Provide exceptional support to ensure a seamless transition for...

  • Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Company Overview Established in 1948, Norco is based in Boise, Idaho, and operates over 80 branches across several states including Idaho, Montana, Oregon, Nevada, Washington, Utah, and Wyoming. As a family and employee-owned organization, we proudly stand as the largest independent manufacturer and distributor of welding, safety, and medical equipment in...

  • Medical Resupply Support Specialist

    1 week ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Customer Care RepresentativeWe are seeking a highly skilled and customer-focused individual to join our Medical Resupply Department as a Customer Care Representative.Key Responsibilities:Engage with customers to understand their needs and provide personalized support and solutionsCollaborate with the team to resolve customer inquiries and issues in a timely...

  • Healthcare Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Position Overview:Norco, Inc. is in search of dedicated and personable individuals to become part of our Medical Customer Service - Central Support Pre-Qualification Team. This team plays a crucial role in shaping the initial interactions patients have with Norco regarding their new prescriptions.Key Responsibilities:Maintain and update patient profile...

  • Behavioral Support Specialist

    1 week ago

    Meridian, Idaho, United States Sevita Full time

    About SevitaSevita is a leading provider of home and community-based specialized health care. Our mission is to empower individuals with intellectual and developmental disabilities to live full, more independent lives. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical,...

  • Patient Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc Full time

    Position OverviewCompany Background:Established in 1948, Norco is a family and employee-owned enterprise based in Boise, Idaho, operating over 70 branches across several states. As the largest independent manufacturer and distributor of welding, safety, and medical supplies in the nation, Norco is committed to empowering its employees through an Employee...

  • Residential Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Tomorrow's Hope Full time

    Immediate Opening:We are seeking dedicated Residential Support Specialists to join our team at Tomorrow's Hope. This role is essential in providing assistance to our residents in a group home environment. Key Responsibilities:As a Residential Support Specialist, you will be accountable to the Lead Worker / Senior Staff, House Manager, and QIDP/TC for...

  • Travel Nurse RN

    7 days ago

    Meridian, Idaho, United States Titan Medical Group Full time

    Job Title: Travel Nurse RN - Medical Surgical SpecialistJob Summary:Titan Medical Group is seeking a skilled Travel Nurse RN to fill a Medical Surgical position for a 20-week assignment. As a Travel Nurse RN, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and collaborating with a team of...

  • Loan Officer Support Specialist

    6 days ago

    Meridian, Idaho, United States CrossCountry Mortgage Full time

    Job SummaryCrossCountry Mortgage is seeking a highly skilled Loan Officer Support Specialist to provide exceptional support to our mortgage loan officers in their daily duties to increase loan production levels. The ideal candidate will have a strong background in mortgage-related experience, excellent communication skills, and the ability to manage multiple...

  • Medical Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Company Overview Established in 1948, Norco is based in Boise, Idaho, and operates over 70 branches across Idaho, Montana, Oregon, Nevada, Washington, Utah, and Wyoming. As a family and employee-owned organization, we are the largest independent manufacturer and distributor of welding, safety, and medical equipment in the nation. Our commitment to employee...

  • Medical Support Specialist

    1 week ago

    Meridian, Idaho, United States Norco, Inc Full time

    Job OverviewCompany Overview:Established in 1948, Norco is a family and employee-owned organization based in Boise, Idaho, operating over 70 branches across several states. As the largest independent manufacturer and distributor of welding, safety, and medical supplies in the nation, Norco is committed to fostering a workplace where employees have a...

  • Insurance Customer Support Specialist

    2 weeks ago

    Meridian, Idaho, United States Staff My Agency Full time

    Position Overview Staff My Agency is looking for a dedicated professional to become part of our successful team in the role of Licensed Insurance Customer Service Representative. An active Property and Casualty license is essential for this position. We are in search of a licensed and enthusiastic individual who is eager to contribute to our growth through...

  • Account Associate, Customer Experience Specialist

    1 week ago

    Meridian, Idaho, United States T-Mobile Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Account Associate, Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesProvide timely and effective resolution of customer...

  • IT Support Specialist

    19 hours ago

    Meridian, Idaho, United States Bcidaho Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Bcidaho. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to...