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Account Associate, Customer Experience Specialist

2 months ago

Meridian, Idaho, United States T-Mobile Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Account Associate, Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Provide timely and effective resolution of customer inquiries and concerns.
  • Build customer loyalty and value through effective account management and identifying additional products and services.
  • Deliver exceptional customer service using resource documentation and automated tools.
  • Meet department productivity and quality standards.
  • Complete training requirements to learn new skills and processes.
Requirements
  • High School Diploma or equivalent required.
  • Knowledge of Windows and Microsoft Office preferred.
  • Ability to work efficiently with multiple applications and computer screens simultaneously.
What We Offer

As a valued member of our team, you will receive a competitive hourly base pay of $20.00, as well as opportunities for growth and development. Our comprehensive benefits package includes medical, dental, and vision insurance, a flexible spending account, 401(k), and more.

Why Join Our Team?

At T-Mobile, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We believe in providing opportunities for our team members to learn and grow, and we are dedicated to making a difference in the lives of our customers.