Current jobs related to Customer Service Specialist - Phoenix, Arizona - TrackMan AS

  • Customer Service Associate

    1 week ago

    Phoenix, Arizona, United States All State Specialist, LLC Full time

    We are seeking a skilled Customer Service Associate to join our team at All State Specialist, LLC. As a Customer Service Associate, you will be responsible for providing exceptional customer support via phone, email, and chat. Your primary goal will be to resolve customer inquiries efficiently and maintain a positive customer experience.To succeed in this...

  • Customer Service Specialist

    1 month ago

    Phoenix, Arizona, United States The Bank of America Corporation Full time

    About UsThe Bank of America Corporation is a leading financial institution dedicated to helping individuals and businesses achieve their financial goals. Our mission is to provide exceptional customer service and support to our clients, while fostering a culture of innovation and excellence.Job SummaryWe are seeking a highly motivated and customer-focused...

  • Customer Service Specialist

    4 weeks ago

    Phoenix, Arizona, United States HotFoot Recruiters Full time

    Customer Service SpecialistHotFoot Recruiters is excited to partner with an international chemical manufacturing company to fill the position of Customer Service Specialist.This role involves managing the entire order fulfillment process, from processing orders and monitoring inventory to collaborating with internal teams and resolving any arising issues.Key...

  • Customer Service Specialist

    3 days ago

    Phoenix, Arizona, United States LanceSoft, Inc. Full time

    Job Summary:LanceSoft, Inc. is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by handling all inbound telephone calls related to tax compliance and general information requests.Key Responsibilities:- Answering...

  • Customer Service Specialist

    2 weeks ago

    Phoenix, Arizona, United States The Bank of America Corporation Full time

    About UsThe Bank of America Corporation is a leading financial institution dedicated to helping individuals and businesses achieve their financial goals. Our mission is to provide exceptional customer service and support to our clients, while fostering a culture of innovation and excellence.Job SummaryWe are seeking a highly motivated and customer-focused...

  • Customer Service Specialist

    1 month ago

    Phoenix, Arizona, United States Arrivia, Inc. Full time

    About This Role:The Client Support Specialist position is a mid-level individual contributor at Arrivia, Inc. This role specializes in delivering exceptional customer service, assisting with both members and clients. The successful candidate will respond to customer complaints, concerns, and questions in a timely manner with satisfactory resolution.Key...

  • Customer Service Specialist

    2 months ago

    Phoenix, Arizona, United States KLA Full time

    Job SummaryKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. As a Customer Service Specialist, you will play a critical role in ensuring the high performance and productivity of our products through a flexible portfolio of services.Key ResponsibilitiesEvaluate, analyze, diagnose, and troubleshoot technical...

  • Customer Service Specialist

    13 hours ago

    Phoenix, Arizona, United States Sunny Susanto - State Farm Agent Full time

    ROLE DESCRIPTION:Sunny Susanto - State Farm Agent is seeking a detail-oriented professional to support sales duties and customer relationships.As a Customer Service Specialist on our team, you will utilize your excellent communication skills to provide prompt and accurate customer service, including responding to inquiries regarding insurance availability...

  • Cashier (Phoenix) - Customer Service Specialist

    4 weeks ago

    Phoenix, Arizona, United States Safeway Full time

    Customer Service SpecialistAs a Customer Service Specialist at Safeway, you will be the face of our company, providing exceptional customer service to our valued customers. Your primary responsibility will be to ensure that every customer interaction is positive and memorable.Key Responsibilities:Provide prompt, efficient, and friendly customer service by...

  • Customer Claims Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Southwest Service Administrators Inc Full time

    Position OverviewThe Customer Claims Support Specialist role offers a unique opportunity to deliver exceptional service within the health and welfare sector. Key Responsibilities:Address inquiries related to benefits and claim statuses.Resolve intricate issues while collaborating effectively with team members.Maintain accurate data entry and...

  • Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Sam's Club Full time

    Member SpecialistAt Sam's Club, we are seeking a skilled Member Specialist to join our team. As a Member Specialist, you will be responsible for providing exceptional customer service by maintaining the self-checkout area, resolving member issues and concerns, and promoting Sam's Club products and services.Key Responsibilities:Provide member service...

  • Customer Service Representative

    3 days ago

    Phoenix, Arizona, United States O'Reilly Auto Parts Full time

    Key Responsibilities:O'Reilly Automotive is seeking a Customer Experience Specialist to deliver exceptional customer service to internal and external customers. Key responsibilities include providing access for customers to voice concerns or complaints, receiving and responding to incoming customer inquiries, and assisting customers with product and...

  • Customer Service Representative

    3 weeks ago

    Phoenix, Arizona, United States DSV Full time

    Customer Service Specialist, Carrier Sales, Road USAt DSV, we're looking for a skilled Customer Service Specialist to join our Carrier Sales team. As a key member of our team, you'll be responsible for developing and maintaining relationships with carriers to ensure seamless customer service.Key Responsibilities:Develop and maintain carrier relationships to...

  • Customer Service Representative

    4 weeks ago

    Phoenix, Arizona, United States DSV Full time

    Customer Service Specialist, Carrier SalesAt DSV, we're looking for a skilled Customer Service Specialist to join our Carrier Sales team. As a key member of our team, you'll be responsible for developing and maintaining relationships with carriers to ensure seamless customer service.Key Responsibilities:Develop and maintain carrier relationships to support...

  • Customer Service Representative

    1 month ago

    Phoenix, Arizona, United States Clearwave Communications Full time

    Job Title: Customer Service Specialist, Business CareJob Summary:We are seeking a highly skilled Customer Service Specialist to join our Business Care team. As a Business Care Specialist, you will be the primary point of contact for our business enterprise level customers, providing exceptional support and resolving issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Phoenix, Arizona, United States DSV Full time

    Job Title: Customer Service Specialist, Carrier Sales, Road USAt DSV, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our Carrier Sales department, you'll be responsible for developing and maintaining relationships with carriers to support our customers.Key Responsibilities:Develop and maintain carrier...

  • Customer Service Representative

    1 month ago

    Phoenix, Arizona, United States Pilot Freight Service Full time

    Pilot Freight Service is seeking a Customer Service Representative to join our team in Phoenix.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional service to our customers. The successful candidate will be responsible for frequent and accurate communication with customers, cartage agents, and other station...

  • Customer Service Representative

    1 month ago

    Phoenix, Arizona, United States TrackMan AS Full time

    Customer Service SpecialistWe are seeking a highly motivated and experienced Customer Service Specialist to join our team at TrackMan A/S. As a Customer Service Specialist, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide technical support to...

  • Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Insight Global Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Insight Global. As a key member of our Water Services and Public Works Department, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Initiate or terminate utility service for customersAccept payments...

Customer Service Specialist

3 months ago

Phoenix, Arizona, United States TrackMan AS Full time

Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.



At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.

As a customer service specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and Trackman products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.

Responsibilities include but are not limited to:

Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience
Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability, and ensuring a data-driven approach to incidents and problems
Escalating and raising issues internally to ensure that all business-critical issues are timely handled
Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
Document and accurately describe observed concerns and resolution methods to resolve issues
Ensure that all communications are handled or forwarded internally in a timely manner
Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution. As well as to ensure a data-driven approach with customer interactions
Providing support, both to clients deskside and remotely. Notice that you might be asked for some possible light travel or on-site testing in the local area
Other non-support job duties will be given based on experience and qualification
Test Trackman and Trackman related software(s) then provide quality feedback to the QA department
Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support
Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines

Your ability to build and maintain positive relationships is crucial for the role. You will work with a variety of customers to provide remote support in the initial phases of troubleshooting.
Experience in customer service preferably from a demanding industry
Customer-focused experience focused on satisfaction
Excellent communication skillset, verbal and written
High attention to detail and ability to provide consistent quality
Self-motivated individual who delivers on commitments
Experience with technical support and troubleshooting methodology
Ticketing system knowledge and support workflows (preferably Zendesk)
Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office
Troubleshooting, project management, initiative and professionalism are of utmost importance
Team player attitude, seeing the value in sharing knowledge and aiming to succeed as a team
Knowledge of sports including golf and baseball is an advantage
Knowledge of radar and video technology is an advantage
We offer:

The chance to work with a dynamic and global teamThe opportunity to make a major impact on a company on the leading edge of technology, data, and sportsTrackMan Inc is a drug-free environment

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman's blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Hørsholm) and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody's voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Share our Passion

Apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow
Applications are continuously assessed, so please send your application as soon as possible.