IT Support Specialist

4 weeks ago


Syracuse, New York, United States Mirabito Energy Products Full time
Job Summary

As an IT Field Technician at Mirabito Energy Products, you will be responsible for providing hardware and software support services for our locations and staff. This includes installing, maintaining, and supporting our business technology needs. You will also be responsible for executing change requests and troubleshooting systems incidents to provide maximum customer uptime and minimize time to repair.

Key Responsibilities

Install, support, troubleshoot IT technology equipment in the field and retail locations.
Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks.
Provide prompt helpdesk support and training, as needed, in writing, onsite, and/or by phone.
Exhibit ability to implement complicated tasks effectively, efficiently, independently, and professionally.

Requirements

High School Diploma or Equivalent. An AAS in Computer Science or Engineering, or equivalent is preferred.
2+ years of supporting end-user computing is preferred.
Networking experience is preferred, Ethernet cabling and termination.
Excellent problem-solving skills, plus strong verbal and written communication skills.
Strong interpersonal skills and ability to work well in a team environment.
Ability to multitask and juggle multiple critical issues and adapt to change.
Thrives in a fast-paced, energetic, team-based environment.
Strong diagnostic and problem-solving skills.
High level of accuracy.

Work Environment

75% travel required ' Mostly home same day.
Flexible Scheduling, Tuesday thru Saturday or Sunday thru Thursday, 11am ' 8pm
Reliable vehicle required
Occasionally lift and carry up to 50 pounds or climb a ladder no more than 10 feet.

Benefits

401(k), 401(k) Matching, Health Insurance, Dental Insurance, Life Insurance, Paid Time Off, Other Voluntary Coverage

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