Customer Service Representative

3 days ago


Lawrence, Kansas, United States Enterprise Call Center Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and meeting sales targets.

Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
  • Sales and Upselling: Identify sales opportunities and upsell/cross-sell products and services to meet sales targets.
  • Relationship Building: Build and maintain strong relationships with customers through open and interactive communication.
  • Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents.
Qualifications
  • Excellent Customer Service Skills: Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Communication Skills: Possess excellent communication and presentation skills to effectively interact with customers and colleagues.
  • Time Management: Prioritize tasks, manage time effectively, and meet sales targets and call handling quotas.
  • Technical Skills: Proficient in CRM systems, data entry, and computer skills.
What We Offer
  • Paid Training: Comprehensive training program to ensure your success in the role.
  • Paid Time Off: Generous paid time off policy to maintain work-life balance.
  • Flexible Schedule: Flexible scheduling to accommodate your needs.
  • Telehealth Care Plan: Access to telehealth care plan for your well-being.


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