Customer Service Representative
2 days ago
Maximus is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients. You will be responsible for answering customer inquiries, resolving issues, and providing information on our healthcare services.
Key Responsibilities:- Answer customer inquiries via phone, email, and web chat
- Resolve customer issues and concerns in a timely and professional manner
- Provide information on our healthcare services and programs
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required
- 6 months of customer service experience required
- Ability to speak and read English clearly, professionally, and fluently
- Ability to work in a fast-paced environment and meet performance metrics
- Competitive hourly base pay
- 10% shift differential for evening shifts
- $1800 + in bonus opportunities, including training completion, referrals, and more
- Additional $1000 in bonus opportunities for Limited-Service positions
- Paid accrued Sick Leave and PTO plus 11 paid holidays
- Company-paid, base employee Medical Coverage
- Employee Assistance Program (EAP)
- Flexible scheduling options
- No cold calling, sales, or collection calls
Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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