Customer Service Representative

3 days ago

Lawrence, Kansas, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide customer service for basic and routine inquiries and problems via multiple channels, including telephone, email, and web chat.
  • Use computerized systems for tracking, information gathering, and troubleshooting.
  • Provide feedback and input on call trends, processes, procedures, and training.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
Requirements
  • High school diploma or equivalent with 6 months of customer service experience.
  • Ability to speak and read English clearly, professionally, and fluently.
  • Excellent interpersonal skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team.
  • Must participate and certify in internal CCO training to begin this role.
What We Offer

At Maximus, we offer a competitive hourly base pay of $17.20, plus a 10% shift differential for evening shifts. We also offer a comprehensive benefits package, including paid accrued sick leave and PTO, 11 paid holidays, and an employee assistance program. Additionally, we provide flexible scheduling options and a supportive environment with career development and promotional opportunities.

Why Join Us?

As a Customer Service Representative at Maximus, you will have the opportunity to make a positive impact on people's lives while working in a dynamic and supportive environment. We are committed to providing exceptional customer service and are looking for individuals who share our values and are passionate about delivering high-quality service.

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