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Customer Service Representative

2 months ago

Lawrence, Kansas, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a key member of our community care team, you will play a vital role in providing exceptional customer service to vulnerable populations in need of healthcare support.

Key Responsibilities
  • Provide customer care and support to individuals navigating complex healthcare plans
  • Utilize computerized systems for tracking, information gathering, and troubleshooting
  • Respond to customer inquiries in a courteous and professional manner
  • Follow policies and standard operating procedures, including HIPAA guidelines
  • Assist callers with filling out online applications and submitting electronically to plan providers
Requirements
  • High school diploma or equivalent with 6 months of customer service experience
  • Ability to speak and read English clearly, professionally, and fluently
  • Excellent interpersonal skills and ability to organize simultaneous tasks
  • Ability to work within established turnaround times and as a member of a team
What We Offer

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial well-being, and work-life balance. As a Customer Service Representative, you can expect:

  • Base rate $17.20/hr. + 10% shift differential for evening shifts
  • $1800+ in bonus opportunities, including training completion and referrals
  • 401k with company match
  • Paid accrued Sick Leave and PTO plus 11 paid holidays
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options
Why Join Us?

At Maximus, we are committed to making a positive impact on people's lives. If you are passionate about providing exceptional customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.