Customer Service Representative

24 hours ago


Lawrence, Kansas, United States MAXIMUS Full time
Job Overview

Maximus is seeking a skilled Customer Service Representative to provide exceptional support to vulnerable communities in America. As a key member of our team, you will be responsible for delivering high-quality customer care through various channels, including phone, email, and web chat.

Key Responsibilities:

  • Provide timely and professional responses to customer inquiries via phone, email, and web chat.
  • Utilize computerized systems for tracking, information gathering, and troubleshooting.
  • Collaborate with colleagues to resolve complex issues and improve customer satisfaction.
  • Participate in ongoing training and development to enhance knowledge and skills.

Requirements:

  • High school diploma or equivalent with 6 months of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Regular and predictable attendance is required.

About Maximus:

Maximus is a leading provider of government services, committed to helping citizens engage with their governments at all levels. With a global presence and a team of over 30,000 employees, we offer a dynamic and supportive work environment that fosters growth and development.



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