Technical Support Specialist

4 weeks ago


Round Rock, Texas, United States Facility Solutions Group Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Facility Solutions Group. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for clients experiencing technical issues and will be responsible for troubleshooting, resolving, and escalating issues as needed.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex issues to senior technical support staff as needed
  • Document all interactions with clients, including issues, resolutions, and follow-up actions
  • Stay up-to-date with system information, changes, and updates
  • Collaborate with internal teams to resolve issues and improve system performance
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a technical support role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in computer software and hardware
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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