IT Support Specialist

4 weeks ago


Round Rock, Texas, United States Alpha Paving Industries LLC Full time
Job Title: IT Support Specialist

Alpha Paving Industries LLC is seeking a skilled IT Support Specialist to join our team. As the primary contact for technical support, you will be responsible for providing assistance with hardware and software issues, ensuring the smooth operation of computer systems, networks, and software applications.

Responsibilities:
  • Provide technical support for hardware and software issues, including setup, maintenance, and troubleshooting.
  • Prioritize and respond to help desk requests in a timely manner using a help ticket system and by phone.
  • Collaborate with a National IT Support Desk partner to address complex technical problems.
  • Adhere to all Company policies and procedures.
  • Perform other reasonably related business duties as required.
Qualifications:
  • 2-5 years of proven experience in an IT support role.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong communication, interpersonal, and team building skills.
  • Knowledge in computer hardware/software, networks administration/installation, viruses and security, email and internet programs.
  • Strong knowledge of Windows operating systems and MS Teams.
  • Help desk: 2 years minimum experience (Preferred).
  • Windows: 2 years minimum experience (Preferred).
  • Network: 2 years minimum experience (Preferred).
  • Must be able to work independently with minimal supervision.
  • Some travel will be required to satellite offices in Houston and Dallas.


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