IT Support Specialist

4 weeks ago


Round Rock, Texas, United States HDR Full time

About the Role:

At HDR, we're committed to creating a welcoming environment where every employee is valued and respected. As an IT Support Specialist, you'll play a vital role in helping us achieve this goal by providing exceptional technical support to our staff.

Key Responsibilities:

  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Request hardware and software through the requisition system as directed by their supervisor
  • Provide hardware support, printer and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.

Preferred Qualifications:

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS

This position may include travel

Required Qualifications:

Associate's degree in Computer Science/MIS-related area or equivalent work experience

A minimum of 1 year of experience in technical support of PC, networks and servers

Excellent working knowledge of personal computer and peripherals

Experience in systems operations and maintenance

Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.

Working knowledge of Microsoft Office applications

Excellent client service, interpersonal and communication skills

Self-starter able to handle multiple tasks and deadlines with minimal supervision

What We Believe:

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment:

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location: United States-Texas-Round Rock Industry: IT Schedule: Full-time Employee Status: Regular BusinessClass: Marketing and Admin



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