IT Support Specialist

1 month ago


Round Rock, Texas, United States HDR Full time
Job Summary

At HDR, we're seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll play a crucial role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Apply technical expertise to address business needs and constraints
  • Assist staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
  • Combine a breadth of IT technical expertise with a focus on excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complex IT issues
  • Support software applications and provide desk-side training as needed
  • Request hardware and software through the requisition system as directed by your supervisor
  • Provide hardware support, printer, and printing support
  • Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory as required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Preferred Qualifications
  • Knowledge of MicroStation, AutoCAD, ProjectWise, and/or GIS
  • This position may include travel
Required Qualifications
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks, and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal, and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
What We Believe

At HDR, we believe in creating an inclusive environment where each employee is valued, respected, and empowered to bring their authentic self to work every day. Our eight Employee Network Groups help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute.

We're committed to making great things possible every day, and we're looking for talented individuals like you to join our team.



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