IT Systems Technician

5 days ago


Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time
About Marquette Transportation Company, LLC

Marquette Transportation Company, LLC is a leading provider of inland marine transportation services. Our company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the company controls over 1,000 dry cargo barges. We have additional offices in St Rose, LA, Lockport, LA, and La Porte, TX.

Job Summary

We are seeking an IT Systems Technician to join our team. The successful candidate will provide world-class customer service for our shore and vessel staff at Marquette. They will provide remote and hands-on technical support at offices and onboard vessels, diagnose computer and device problems, and document all support tasks performed in the Connectwise and internal tools.

Key Responsibilities
  • Provide technical support for shore and vessel staff
  • Diagnose and resolve computer and device problems
  • Document all support tasks performed
  • Perform life cycle management of technology equipment
  • General computer maintenance, repairs, and optimizations
  • Maintain navigational equipment and printers/scanners/multifunction devices
  • Assist in providing network installation, maintenance, and administration
  • Provide cellphone and cellular network device hardware and configuration support
  • Install, test, and configure operating systems and authorized software
  • Follow company policy in copying software and documentation
  • Assist all IT teams in performing routine administrative duties
Requirements
  • Associate Degree from an accredited technical college or equivalent 2 years comparable work experience
  • Self-motivated individual with strong customer service and communication skills
  • Ability to learn and retain via apprentice/mentor on-the-job training
  • Working knowledge of PC hardware, networking protocols, and mobile operating systems
  • Familiarization with MS Applications, Windows operating systems, and MS Office Suites
  • Familiarization with the troubleshooting and setup of printers, cell phones, and network equipment
  • Experience with Coaxial Connections and Soldering is welcomed but not required
  • Dexterous in the use hand and power tools in close quarters and outdoors
  • Ability to lift 75 pounds and climb ladders
  • Good driving record with current, valid Driver's license, and ability to obtain a TWIC card
What We Offer

Marquette Transportation Company, LLC offers competitive pay, health, dental, and vision insurance, 401K plan with company match, bonus plan, company-paid life insurance, short- and long-term disability, flexible spending account, critical illness, accident insurance, and other incentives.



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