Operations Support Specialist

1 week ago


Paducah, Kentucky, United States National Guard Employment Network Full time
Job Description

As an Operations Support Specialist, you will play a vital role in ensuring the smooth operation of our field teams. Your primary responsibility will be to provide daily routing and monitoring of our Fiber Technicians as they are dispatched in install activities in the field.

You will be responsible for taking in-bound calls from our internal teams to schedule install services and making out-bound calls to our customers to update them on the status of their installs and any delays that might have been encountered.

Key Responsibilities:
  • Monitor and make adjustments to technician routes as needed.
  • Perform daily routing of resources within a region.
  • Monitor ETA/TOA compliance for field operations workforce.
  • Assist technicians with issues that may arise during an activity.
  • Communicate with supervisors and managers about operations and/or dispatch issues.
  • Receive inbound calls from technicians and customers.

You will use software tools to manage a variety of tasks to support field operations, including ETA/TOA, Footprints, Q-manager, Microsoft Office applications, etc.

You will also place outbound telephone calls to customers as necessary to confirm date/time for service call visits or to gather additional information related to service problems.

Requirements:
  • High School Diploma or equivalent is required.
  • Experience in computer-based order entry systems.
  • Must be legally authorized to work in the U.S.
Preferred Qualifications:
  • Proficient with MS Word and Excel.
  • Telecommunications and/or video experience a plus.
  • Strong planning, organizational, and follow-up skills.
  • Excellent people and process management skills.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs.
  • Ability to recognize priority issues and escalate accordingly.
  • Ability to learn new processes and procedures.
  • A drive to win as a part of a team.
  • Passion for your work and the mission of the company.


  • Paducah, Kentucky, United States Metronet Full time

    Job Title: Operations Support SpecialistJob Summary:MetroNet is seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for daily routing and monitoring of technician dispatch activities for field operations. This position will monitor/adjust technician quota, routing, and compliance with the...


  • Paducah, Kentucky, United States National Guard Employment Network Full time

    Job SummaryWe are seeking a highly skilled Operations Support Specialist to join our team at National Guard Employment Network. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our field operations workforce.Key ResponsibilitiesMonitor and adjust technician routes as needed to optimize efficiency and...


  • Paducah, Kentucky, United States Metronet Full time

    Job SummaryMetronet is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing exceptional customer service and support to our customers and internal teams. You will be the primary point of contact for customer inquiries, concerns, and issues related to our fiber...


  • Paducah, Kentucky, United States Metronet Full time

    Job Summary:MetroNet is seeking a highly skilled Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for daily routing and monitoring of technician dispatch activities for field operations.Key Responsibilities:Monitor and adjust technicians' routes as neededPerform daily routing of resources within...


  • Paducah, Kentucky, United States National Guard Employment Network Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at National Guard Employment Network. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our field operations workforce.Key Responsibilities:Monitor and adjust technician routes as...


  • Paducah, Kentucky, United States National Guard Employment Network Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at National Guard Employment Network. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our field operations workforce.Key ResponsibilitiesMonitor and adjust technician routes as...


  • Paducah, Kentucky, United States Healthcare Support Full time

    Job SummaryHealthcare Support is seeking a skilled Travel Nurse RN Hospice Specialist to join our team.Job DescriptionSpecialty: Hospice NursingDiscipline: Registered Nursing (RN)Employment Type: Travel NursingPerks: Guaranteed 40 hours per week, on-call schedule with 7 days on/7 days off, flexible schedulingAs a Travel Nurse RN Hospice Specialist, you will...

  • IT Support Specialist

    4 weeks ago


    Paducah, Kentucky, United States Systems Solutions of Paducah, LLC Full time

    Job Description**About Us**Systems Solutions of Paducah, LLC is a leading provider of commercial network consulting, design, implementation management, and network support services to the small and medium-sized business community.**Job Summary**We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide Level...


  • Paducah, Kentucky, United States People Plus, Inc. Full time

    Job SummaryWe are seeking a skilled and detail-oriented Warehouse Operations Specialist to join our team at People Plus, Inc. in a bustling warehouse environment.Key ResponsibilitiesOperate a Side-Forklift and Crane to load metal onto flatbed trucks, ensuring efficient and safe material handling practices.Utilize a band saw to cut metal, adhering to strict...


  • Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time

    Position: Marine IT Support SpecialistEmployment Type: Full-time Hourly/Non-ExemptReports to: IT Services ManagerDivision: RiverAbout Marquette Transportation Company, LLC:Marquette Transportation Company, LLC is a premier provider of inland marine transportation services, established in 1978. With headquarters in Paducah, Kentucky, we operate a fleet of...


  • Paducah, Kentucky, United States ADM Full time

    Job Title: Laborer - Operations SpecialistJob Summary: We are seeking a skilled Laborer - Operations Specialist to join our team at ADM. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our manufacturing processes.Key Responsibilities:Assist with the loading and unloading of barges and trucksOperate a grain...

  • Nurse Specialist

    3 weeks ago


    Paducah, Kentucky, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Home Health RN to join their team. This 13-week contract position offers a unique opportunity to work with a reputable healthcare organization. As a Home Health RN, you will provide high-quality patient care and support in a dynamic and fast-paced environment. Key responsibilities include assessing patient needs,...

  • Nurse Specialist

    3 weeks ago


    Paducah, Kentucky, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Home Health RN to join their team. This 13-week contract position offers a unique opportunity to work with a reputable healthcare organization. As a Home Health RN, you will provide high-quality patient care in a home setting. The ideal candidate will have 1+ year of recent experience in Home Health and hold a current...


  • Paducah, Kentucky, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Registered Nurse to join our team as a Hospice Care Specialist. This is a travel nursing opportunity that requires a strong commitment to providing high-quality patient care in a dynamic and fast-paced environment.Key Responsibilities:Provide compassionate and individualized care to patients with...


  • Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time

    Position: IT Systems TechnicianEmployment Type: Full-time Hourly/Non-ExemptReporting To: IT Services ManagerDivision: RiverLocation: Paducah, KYAbout Marquette Transportation Company, LLC:Founded in 1978 and headquartered in Paducah, Kentucky, Marquette Transportation Company, LLC is a premier provider of inland marine transportation services. Operating a...

  • Physical Therapist

    2 weeks ago


    Paducah, Kentucky, United States HealthCare Support Full time

    Job Opportunity: Physical TherapistHealthCare Support is seeking a skilled Physical Therapist to join our team for a contract position in Paducah, Kentucky.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsResources for Our...

  • Physical Therapist

    1 week ago


    Paducah, Kentucky, United States HealthCare Support Full time

    Physical Therapist Job OpportunityHealthCare Support is seeking a skilled Physical Therapist to fill a contract position in Paducah, Kentucky.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsResources for Our ProfessionalsDirect...


  • Paducah, Kentucky, United States Healthcare Support Full time

    Job DetailsHealthcare Support is seeking a travel Physical Therapist for a 13-week assignment in Paducah, Kentucky.Job RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: FlexibleDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelAs a travel Physical Therapist with Healthcare Support, you will have access to a range...


  • Paducah, Kentucky, United States Sapphire Innovations Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Sapphire Innovations. As an IT Infrastructure Specialist, you will be responsible for the installation, configuration, and administration of server and client landscapes, with a focus on Windows or Linux.Key ResponsibilitiesInstallation, configuration, and...


  • Paducah, Kentucky, United States Pro2Serve Full time

    Job Title: Radiation Protection Specialist-JuniorCompany Description:ETAS Inc. is a leading provider of technical and management services to the Department of Energy (DOE) Portsmouth/Paducah Project Office (PPPO). We are seeking a highly skilled Radiation Protection Specialist-Junior to join our team in Paducah, KY.Job Summary:The Junior Radiation Protection...