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IT Systems Specialist

2 months ago

Paducah, Kentucky, United States Marquette Transportation Company, LLC Full time
About the Role

We are seeking a highly skilled IT Systems Technician to join our team at Marquette Transportation Company, LLC. As a key member of our IT department, you will be responsible for providing world-class technical support to our shore and vessel staff.

Key Responsibilities
  • Provide remote and hands-on technical support to our staff, ensuring seamless operations and minimizing downtime.
  • Diagnose and troubleshoot computer and device issues, identifying root causes and implementing effective solutions.
  • Document all support tasks performed, maintaining accurate records and ensuring compliance with company policies.
  • Perform lifecycle management of technology equipment, ensuring optimal performance and efficiency.
  • General computer maintenance, repairs, and optimizations, including printer and scanner maintenance.
  • Maintain navigational equipment, such as AIS, GPS, and Compass, on our vessels.
  • Assist in providing network installation, maintenance, and administration, ensuring secure and reliable connectivity.
  • Provide cellphone and cellular network device hardware and configuration support, ensuring seamless communication.
  • Install, test, and configure operating systems and authorized software, ensuring compatibility and security.
  • Follow company policy in copying software and documentation, maintaining confidentiality and integrity.
  • Assist all IT teams in performing routine administrative duties, ensuring seamless operations.
  • Receive, test, inventory, and configure technology hardware for shore and vessels, ensuring optimal performance.
  • Perform preventive maintenance and cleaning of shore and vessel equipment, ensuring optimal performance and efficiency.
  • Liaise with vendors to manage equipment RMA/Warranties, ensuring timely and effective resolution.
  • Assist in setting up training and special demonstrations, ensuring effective knowledge transfer.
  • Work scheduled "On-Call" afterhours rotation, ensuring 24/7 support and minimizing downtime.
  • Be available to potentially travel up to 25% of your scheduled work time, ensuring effective support and collaboration.
  • Support and/or perform other IT-related duties and/or project tasks as assigned, ensuring seamless operations and minimizing downtime.
Requirements
  • Associate Degree from an accredited technical college or equivalent 2 years comparable work experience.
  • Self-motivated individual with strong customer service and communication skills.
  • Ability to learn and retain via apprentice/mentor on-the-job training.
  • Working knowledge of PC hardware, networking protocols, and mobile operating systems.
  • Familiarization with MS Applications, Windows operating systems, and MS Office Suites.
  • Familiarization with the troubleshooting and setup of printers, cell phones, and network equipment.
  • Experience with Coaxial Connections and Soldering is welcomed but not required.
  • Dexterous in the use of hand and power tools in close quarters and outdoors.
  • Ability to lift 75 pounds and climb ladders.
  • Good driving record with current, valid Driver's license, and ability to obtain a TWIC card.
What We Offer

Marquette Transportation Company, LLC offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company-paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives.