Operations Support Specialist

2 weeks ago


Paducah, Kentucky, United States Metronet Full time

Job Summary:

MetroNet is seeking a highly skilled Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for daily routing and monitoring of technician dispatch activities for field operations.

Key Responsibilities:

  • Monitor and adjust technicians' routes as needed
  • Perform daily routing of resources within a region
  • Monitor OFSC Compliance for the field operations workforce
  • Assist technicians with issues that may arise during an activity
  • Communicate with supervisors and managers about operations and/or Operations Specialist issues
  • Receive inbound calls from technicians, internal associates, and customers
  • Use software tools to manage a variety of tasks to support field operations (OFSC, Footprints, Q-Manager, Microsoft Office application, etc.)
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or gather additional information related to service problems
  • Special projects as assigned by the department supervisor

Requirements:

  • High School Diploma or equivalent is required
  • Experience in computer-based order entry systems
  • Proficient with MS Word and Excel
  • Strong planning, organizational, and follow-up skills
  • Excellent people and process management skills
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
  • Ability to recognize priority issues and escalate accordingly
  • Ability to learn new processes and procedures
  • A drive to win as a part of a team
  • Passion for your work and the mission of the company

About MetroNet:

MetroNet is a fast-growing telecommunication company that specializes in fiber to the premise TV, voice, and internet services. We pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.



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