Operations Support Specialist
2 weeks ago
Job Summary:
MetroNet is seeking a highly skilled Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for daily routing and monitoring of technician dispatch activities for field operations.
Key Responsibilities:
- Monitor and adjust technicians' routes as needed
- Perform daily routing of resources within a region
- Monitor OFSC Compliance for the field operations workforce
- Assist technicians with issues that may arise during an activity
- Communicate with supervisors and managers about operations and/or Operations Specialist issues
- Receive inbound calls from technicians, internal associates, and customers
- Use software tools to manage a variety of tasks to support field operations (OFSC, Footprints, Q-Manager, Microsoft Office application, etc.)
- Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or gather additional information related to service problems
- Special projects as assigned by the department supervisor
Requirements:
- High School Diploma or equivalent is required
- Experience in computer-based order entry systems
- Proficient with MS Word and Excel
- Strong planning, organizational, and follow-up skills
- Excellent people and process management skills
- Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
- Ability to recognize priority issues and escalate accordingly
- Ability to learn new processes and procedures
- A drive to win as a part of a team
- Passion for your work and the mission of the company
About MetroNet:
MetroNet is a fast-growing telecommunication company that specializes in fiber to the premise TV, voice, and internet services. We pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
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