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Operations Support Specialist

2 months ago

Paducah, Kentucky, United States Metronet Full time

Job Title: Operations Support Specialist

Job Summary:

MetroNet is seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for daily routing and monitoring of technician dispatch activities for field operations. This position will monitor/adjust technician quota, routing, and compliance with the ETA/TOA workforce management application.

Key Responsibilities:

  • Monitor and adjust technicians routes as needed
  • Perform daily routing of resources within a region
  • Monitor OFSC Compliance for the field operations workforce
  • Assist technicians with issues that may arise during an activity
  • Communicate with supervisors and managers about operations and/or Operations Specialist issues
  • Receive inbound calls from technicians, internal associates, and customers
  • Use software tools to manage a variety of tasks to support field operations (OFSC, Footprints, Q-Manager, Microsoft Office application, etc.)
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or gather additional information related to service problems
  • Special projects as assigned by the department supervisor

Requirements:

  • High School Diploma or equivalent is required
  • Experience in computer-based order entry systems
  • Proficient with MS Word and Excel
  • Strong planning, organizational, and follow-up skills
  • Excellent people and process management skills
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with multiple department staffs
  • Ability to recognize priority issues and escalate accordingly
  • Ability to learn new processes and procedures
  • A drive to win as a part of a team
  • Passion for your work and the mission of the company

Why Join MetroNet?

MetroNet is an EQUAL OPPORTUNITY EMPLOYER. We offer a competitive total compensation package, including 80% of medical premiums paid for by the company, company-paid disability and life insurance, 401(k) company match, and 100% vested on day 1. We also offer discounted MetroNet service in our serviceable area, flexible schedule, and a locally owned, friendly, fun atmosphere.