Operations Support Specialist

2 weeks ago


Paducah, Kentucky, United States National Guard Employment Network Full time
Job Summary

We are seeking a highly skilled Operations Support Specialist to join our team at National Guard Employment Network. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our field operations workforce.

Key Responsibilities
  • Monitor and adjust technician routes as needed to optimize efficiency and productivity.
  • Perform daily routing of resources within a region to ensure timely completion of tasks.
  • Monitor ETA/TOA compliance for field operations workforce to ensure adherence to schedules.
  • Assist technicians with issues that may arise during activities, providing timely and effective support.
  • Communicate with supervisors and managers about operations and/or dispatch issues to ensure seamless coordination.
  • Receive inbound calls from technicians and customers, providing prompt and professional assistance.
  • Utilize software tools to manage various tasks, including ETA/TOA, Footprints, Q-manager, and Microsoft Office applications.
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or gather additional information related to service problems.
  • Participate in special projects assigned by the department supervisor, demonstrating flexibility and adaptability.
Requirements
  • High School Diploma or equivalent required.
  • Experience in computer-based order entry systems a plus.
  • Must be legally authorized to work in the U.S.
What We Offer

At National Guard Employment Network, we offer a comprehensive benefits package, including health, vision, and dental insurance, as well as a competitive salary and aggressive 401(k) match. We are committed to providing a supportive and inclusive work environment that fosters growth and development.



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