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Customer Experience Representative

2 months ago


Galesburg, Michigan, United States Belcan Full time
{"Job Title": "Customer Experience Representative", "Job Description": "Job Summary

Belcan is seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for providing exceptional customer service, resolving product warranty issues, and driving product reliability and functionality improvements through data analytics and observations.

Key Responsibilities
  • Provide warranty support, direct, and adjudicate product warranty repairs via phone and electronic communication for customers.
  • Assist with aftermarket sales/promotions and identify emerging trends that affect the customers experience with our products.
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Client.
  • Interpret electronic data to prescribe repair strategies for all products.
  • Support teammates and other departments as needed.
Requirements
  • High School Diploma or GED from an accredited institution.
  • Minimum of 2 years of experience in an automotive, electrical, mechanical, testing, machining, engineering environment.
  • Co-op/Intern experience acceptable.
  • Associate degree electrical/automotive disciplines, or Electrical Apprentice Certification, or applicable Military Service.
  • Minimum of 1 year of experience in an automotive, electrical, mechanical, testing, machining, engineering environment.
  • Bachelors degree in Electrical or Automotive discipline.
Preferred Qualifications
  • Bachelors Degree from an accredited institution.
  • 5 years of automotive, truck or heavy equipment experience.
  • 5 years of customer service experience.
  • Basic knowledge of dealership/repair facility operations.
  • Basic knowledge of tra
", "lang_code": "en-US"}