Customer Service Representative

4 days ago


Florence, Kentucky, United States LHH Full time
Job Title: Customer Service Representative - Call Center Specialist

Location: Remote

Company: LHH Recruitment Solutions

Salary: $15.50 to $16.50 per hour

Job Type: Full-Time, Onsite, Monday to Friday

Job Description:

LHH Recruitment Solutions is seeking a motivated and experienced Customer Service Representative with a strong background in call center environments to join our team. This role is perfect for someone who thrives in a fast-paced environment, can handle multiple tasks, and is comfortable working with technology. If you excel at managing a high volume of interactions while providing exceptional customer service, this opportunity is for you.

Key Responsibilities:
  • Call Handling:
    • Manage a high volume of incoming and outgoing calls in a professional and timely manner.
    • Provide accurate information, address customer inquiries, and resolve issues efficiently.
    • Document call details and customer interactions in the CRM system.
  • Email Management:
    • Respond to customer emails in a timely and thorough manner.
    • Address customer concerns, provide updates, and offer solutions via email communication.
    • Maintain accurate and organized email records.
  • Multitasking:
    • Effectively work on multiple systems and tasks simultaneously.
    • Update customer information, process transactions, and retrieve data across various platforms.
    • Prioritize tasks to handle both calls and emails efficiently throughout the day.
  • Customer Service Excellence:
    • Deliver exceptional customer service by being attentive, empathetic, and solution-oriented.
    • Maintain a positive and professional demeanor while handling challenging situations.
    • Collaborate with team members and other departments to ensure a seamless customer experience.
    Qualifications:
    • Education: High school diploma or equivalent required.
    • Experience: Previous experience in a call center or customer service role is required.
    • Skills: Strong multitasking skills and ability to work efficiently on multiple systems. Proficient in Microsoft Office Suite and experience with CRM systems. Excellent verbal and written communication skills. Ability to handle a high volume of interactions daily while maintaining accuracy and quality.
    Benefits:
    • Competitive Hourly Wage: $15.50 to $16.50 per hour.
    • Regular Working Hours: Monday to Friday.
    • Supportive Work Environment: Dynamic work environment with opportunities for growth.
    • Benefit Offerings: Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.


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