Gaming Cashier and Player Services Representative

2 weeks ago


Florence, Kentucky, United States Turfway Park LLC Full time
Job Overview

Position Summary

The Gaming Cashier/Player Services Representative plays a crucial role in facilitating the redemption of tickets and vouchers, managing chip transactions, and executing check cashing and cash advance services for patrons, all while ensuring an enjoyable gaming atmosphere.

Key Responsibilities:

  • Manage customer cash-outs, ensuring accurate change is provided and addressing inquiries with professionalism and courtesy.
  • Maintain precise records of assigned funds, conducting exchanges as necessary throughout the shift to enhance guest satisfaction.
  • Ensure the cash drawer is balanced and properly stocked, coordinating exchanges with the vault as needed.
  • Authenticate and document personal identification for check and cash advance transactions.
  • Complete necessary reports such as CTRs, W2Gs, and MTLs.
  • Foster positive customer relations while prioritizing the safety and security of both staff and guests.
  • Act as a Main Banker when required.
  • Perform additional tasks as assigned.

Qualifications:

  • A High School Diploma or equivalent is required.
  • Preferred experience includes at least 6 months in cashiering or banking roles.
  • Must be eligible to obtain the necessary license from the regulatory authority to work in this position.

Availability: Must be willing to work flexible hours, including weekends, holidays, and evenings.



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