Customer Service Associate

2 weeks ago

Florence, Kentucky, United States Kemba Cincinnati Credit Union Full time
ABOUT KEMBA CREDIT UNION

Kemba Credit Union is a not-for-profit financial institution located in West Chester, OH. Recognized as one of the best workplaces in Cincinnati for six consecutive years and awarded as a top workplace in the United States by USA Today. We believe that attracting and retaining top talent is fundamental to our success. Every team member at Kemba Credit Union plays a vital role in enhancing the lives of our members.

BENEFITS OF JOINING OUR TEAM:
  • Generous Paid Time Off, including Birthday Leave
  • Educational Assistance Programs
  • Extensive Career Advancement Opportunities
  • 401(k) Plan with Matching Contributions up to 5%
  • Paid Holidays
  • Company-Paid Life Insurance, Short-Term and Long-Term Disability
  • Affordable Health Insurance Options
  • And Much More
ROLE OVERVIEW
As a Member Service Representative, you will be responsible for executing a range of financial transactions for members, whether in person, over the phone, or through the mail. This includes handling deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. You will also balance daily transactions and verify cash totals. Additionally, you will perform various member service functions such as account openings and closings, certificate renewals, and assisting members with account inquiries. You will be responsible for closing loans electronically and addressing member questions regarding the services we offer. Actively promoting Credit Union services is also a key part of your role. You may be assigned specific tasks, including clerical duties and assisting fellow Member Service Representatives as needed. Providing prompt and professional service to our members is essential.

KEY RESPONSIBILITIES:
  • Represent the Credit Union with professionalism and courtesy.
  • Process share deposits and loan payments, including cash advances, cashier's checks, money orders, and wire transfers.
  • Facilitate cash or check withdrawals and process transfers while ensuring transaction accuracy.
  • Identify and resolve discrepancies in transactions promptly.
  • Balance daily transactions and verify cash totals, investigating any out-of-balance conditions.
  • Present and explain Credit Union products and services to members, assisting them in meeting their financial needs.
  • Assume responsibility for additional duties as assigned.
QUALIFICATIONS

Education:
High school diploma or equivalent required.

Knowledge:
Understanding of teller operations and procedures, along with a basic comprehension of Credit Union functions.

Experience:
One to twelve months of relevant experience preferred, with a background in Credit Unions or financial institutions being advantageous.

Skills:
Strong communication abilities, professional demeanor, and good mathematical skills. Proficiency in operating relevant computer applications and business equipment, including adding machines, typewriters, copiers, coin and money counting machines, and telephones. Competence in typing is also essential.

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