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Automotive Customer Service Representative

2 months ago

Florence, Kentucky, United States Pep Boys Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.

Key Responsibilities
  • Engage with Customers: Build trust and rapport with customers, understanding their needs and preferences.
  • Schedule Appointments: Effectively schedule appointments and manage customer expectations.
  • Assist with Customer Care: Provide support with work orders, register assistance, and facility maintenance.
  • Process Transactions: Handle cash, credit, check, refund, and return policies with accuracy and efficiency.
  • Communicate Effectively: Clearly communicate processes, timelines, and product information to customers.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers and colleagues.
  • Customer Service Experience: Proven experience in customer-facing roles, preferably in the automotive industry.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional manner.
  • Teamwork: Willingness to work collaboratively with colleagues to achieve team goals.