Member Services Representative Evening Shift

5 days ago


Florence, Kentucky, United States Crunch Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests.

Key Responsibilities
  • Greet and Welcome Members and Guests: Provide a warm and welcoming experience to all members and guests, ensuring a positive first impression of our facility.
  • Check-In and Registration: Accurately check-in and register members and guests, adhering to company procedures and protocols.
  • Communicate Special Events and Promotions: Effectively communicate special events, promotions, and services to members and guests, driving engagement and retention.
  • Facilitate Member Requests: Respond to and resolve member requests in a timely and professional manner, escalating issues to management as needed.
  • Schedule Member Services: Schedule member services, including classes, personal training sessions, and other activities, ensuring seamless delivery and high member satisfaction.
  • Process Payments: Process payments for member services, ensuring accuracy and attention to detail.
Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be a team player, with a strong focus on customer satisfaction and member retention.



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