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Customer Service Representative

2 months ago

Florence, Kentucky, United States Applied Industrial Technologies Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our service center team, you will be responsible for providing exceptional customer service, expediting orders, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Receive and process customer orders, including checking stock availability, vendor schedules, and shipping dates
  • Investigate and resolve customer complaints, including defects, damages, and lost orders
  • Communicate with customers, service centers, and vendors to ensure timely and accurate order fulfillment
  • Manage assigned product lines to maximize service levels within established inventory guidelines
  • Process vendor debit memos and returns to correct vendor shipping errors
  • Perform computer receiving functions and coordinate with Corporate Purchasing to process vendor returns
  • Meet with vendors to become familiar with services and items offered
  • Work from worksheets, inventory lists, part number files, price books, and related information to assist service centers in estimating needs and quoting prices
  • Process service center telephone orders, price and delivery inquiries, and participate in associated servicing and clerical reporting activities
  • Monitor customer returns, investigate cause, and recommend or approve reshipment or credit

Requirements:

  • Equivalent to high school plus specialized training in customer service practices and office functions
  • 1-3 years business or customer service experience

About Us:

Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer.