Retail Operations Leader

Company Overview:
LOFT, established in 1998, has grown to encompass 570 full-price and outlet locations.

At LOFT, we design contemporary, feminine, and adaptable apparel for women, aiming to instill confidence in every situation they encounter.

Our collections embody our belief that style is personal, and there are no rigid rules on how to dress or present oneself.

Our mission is to blend inspiring modern casual fashion with innovative dressing solutions and meaningful community initiatives to enhance self-confidence and serve as a reliable resource for women to express themselves freely.

We prioritize not only what we achieve but also how we achieve it.

We are dedicated to cultivating a community where all team members leverage their strengths, feel a sense of belonging, are accountable for nurturing our culture, and receive support for their personal growth.

Explore the exceptional opportunities that await you.

We are currently seeking a G148- Retail Operations Leader - LOFT Midtowne to join our team.

Role Overview:

Role Overview:

To oversee and manage all activities necessary to meet store objectives, including financial targets, customer service excellence, personnel management, operational efficiency, payroll and expense control, loss prevention, and merchandising presentation while enhancing both associate and customer engagement.

Key Responsibilities:
Direct and manage all store operations
Embody our values and set a positive example through actions
Ensure adherence to all company practices, procedures, standards, and guidelines
Additional duties as assigned by the District Manager

Strategic Direction/Revenue Growth:
Formulate and implement a clear business strategy to enhance sales and profitability while maximizing opportunities for increased store revenue
Establish clear, measurable objectives aligned with brand strategy; adapt as necessary to optimize outcomes and keep the team focused on targets
Achieve measurable performance outcomes (e.g., Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)
Guide customer service initiatives that align with company standards; mentor associates on customer interactions to boost transactions and seize client opportunities
Drive revenue by actively managing teams to embrace service standards while effectively executing Store Leadership responsibilities
Analyze and utilize business reports to identify missed opportunities and positively influence store performance
Demonstrate the ability to manage complex and competing priorities

Team Leadership:
Understand and exemplify the company culture, ensuring compliance with all company Purpose, Values & Behaviors, Practices, and operational standards
Promote a customer-centric team environment as Manager on Duty, driving sales and anticipating customer needs
Achieve outstanding customer service by modeling the company's service standards
Take immediate action to address customer concerns

Provide a personalized and engaging onboarding experience that positions associates for success in their roles and career development over time through the use of company tools.

Adhere to Human Resource standards by following the general practices outlined in company policies, procedures, standards, and guidelines
Recruit, attract, select, hire, and develop a diverse team. Proactively fill positions with qualified candidates based on brand fit and team compatibility
Develop the team to achieve store business objectives through recruitment, selection, coaching, retention, and motivation
Conduct regular, effective performance discussions; set clear objectives and hold associates accountable for results. Provide timely feedback to associates, recognizing and rewarding contributions to drive retention and engagement
Hold self and associates accountable for achieving financial results and performance standards
Manage conflict and coach by applying the company's recommended processes, standards, and guidelines
Empower and involve associates in decision-making processes
Treat others with fairness and respect, valuing diversity; build relationships based on an individual approach
Encourage feedback and foster dialogue around solutions
Invest in and develop associates through a personalized approach by matching talent with tasks and delegating challenging assignments to enhance capabilities and growth
Foster team commitment through support, relationship building, and recognizing individual contributions
Share information and communicate clearly and accessibly to all levels
Lead effectively through change and challenges

Operational Excellence:
Efficiently implement brand visual standards and standard operating procedures
Effectively prioritize and manage workload through successful planning (i.e., daily, monthly, quarterly, etc.) and delegation
Lead and direct the execution of task directives within designated timeframes while utilizing tools and resources to drive high productivity - Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process
Approve and adjust weekly schedules to maximize productivity and manage payroll expenses
Report to work as scheduled; accurately record time worked using the company's Time and Attendance system; remain flexible to business needs
Ensure compliance with Loss Prevention practices and complete operational assessments to safeguard company assets
Ensure adherence to all company policies, practices, and procedures, as well as all federal, state, and local laws
Leverage tools, processes, and best practices to drive operational excellence and consistently execute Standard Operating Procedures (SOPs). Maintain the store's organization, appearance, and cleanliness according to Standing Operating Procedures (SOPs)
Recommend ideas to enhance standards and processes

Product/Brand Management:
Lead the execution of visual merchandising updates and product placement within corporate guidelines, maintaining visual expectations as defined by the Visual Merchandising Standards
Utilize product knowledge tools to execute directives and interpret Store Sets
Bring company brand initiatives to life within the physical store layout
Initiate continuous product movement based on company directives, customer profiles, and store sales
Align and integrate strategic activities on the sales floor, including recovery and restocking
Understand and articulate the company's brand positioning
Educate associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
Apply product knowledge with internal and external clients
Represent the brand and hold managers and associates accountable to company standards
Embrace fashion, stay informed on current market trends, and articulate them using company interpretations in every customer interaction. Represent the brand by adhering to company dress code guidelines
Provide feedback to the District Manager on trends in the retail marketplace

Position Requirements:

Human Resources:

Proven ability to recruit, select, develop, and retain a full store team and hold individuals accountable for performance and practices.

Customer Service:
Demonstrate ability to function as a role model, ensuring that the customer remains the top priority.

Store Operations and Organization:
Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow up on all store activities.

Leadership:
Proven ability to respectfully challenge and motivate the management team and associates.

Merchandising:
Knowledge of visual standards and techniques, and ability to implement and adapt to company guidelines.

Communication:
Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and Customers.

Business Analysis:
Ability to forecast and analyze business trends, take actions based on findings, and manage payroll expenses to maximize store performance.

Schedule:
Ability to work a flexible schedule to meet business needs, including evening and weekend shifts. Must have open availability. Occasional overnight travel may be required.

Physical:
Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around the sales floor, stock room, and office.

Educational Requirements and Experience:

Minimum Requirements:
Associates or Bachelors Degree Preferred
Two years of Store Manager experience in the service industry with proven results.

Position Type:
Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified individuals at all levels.

It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated based on qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.

We do not discriminate in any of our employment policies and practices.

All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the application process.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

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