Client Support Specialist
1 week ago
Opportunities for Personal and Professional Development
Position: Customer Service Representative
Location: Timken
The role of the Customer Service Representative at Timken is pivotal in delivering a wide range of services, solutions, and support to our valued customers and sales representatives. This position is crafted to engage with clients, providing essential information in response to inquiries regarding our products and services, while effectively managing all aspects of the order-to-cash process.
KEY RESPONSIBILITIES:
1. Engage with customers via telephone or email to deliver information about products, process orders, and address customer inquiries.
2. Identify, investigate, and resolve customer issues utilizing various resources, including business systems and product documentation.
3. Proactively reach out to customers to follow up on inquiries or inform them of resolutions to their concerns.
4. Maintain regular communication with customers through calls and emails, developing a comprehensive understanding of their accounts.
5. Foster strong relationships and credibility with customers across diverse industries.
6. Utilize a variety of business systems while adhering to standard operating procedures.
TECHNICAL AND FUNCTIONAL SKILLS:
• Strong commitment to customer satisfaction and integrity.
• Excellent verbal and written communication skills.
• A demonstrated passion for excellence, coupled with a respectful, patient, and friendly demeanor.
• Proficient decision-making, analytical, and problem-solving abilities.
• Attention to detail and strong listening skills.
• A solid work ethic and a collaborative team player attitude, with the ability to handle stress effectively.
• Experience with SAP is preferred.
• Background in manufacturing is advantageous.
BASIC QUALIFICATIONS:
• An associate degree is preferred, particularly in Business, Marketing, or Engineering.
• A minimum of 5 years of experience in customer service is required.
• Strong analytical and problem-solving skills are essential.
• Detail-oriented, self-motivated, and proactive individuals are encouraged to apply.
• Excellent communication and interpersonal skills are a must.
Timken is committed to equal opportunity employment, ensuring that all qualified applicants are treated fairly based on their qualifications, abilities, and experiences, without discrimination based on any protected characteristics.
Join us in our mission to foster a culture of excellence and innovation
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