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Community Support Services Specialist

2 months ago


Downers Grove, Illinois, United States Catholic Charities, Diocese of Joliet Full time
Job Overview

Catholic Charities, Diocese of Joliet is dedicated to providing a supportive environment for our employees, offering 43 paid days off annually, comprehensive medical benefits, and an employer-sponsored 403b plan with no required contributions from employees. We are committed to your health and financial well-being.

Are you passionate about utilizing your skills to create a meaningful impact in the community? At Catholic Charities, we are driven by our mission to achieve positive outcomes for individuals and uphold the dignity and respect of every person.

If you share our values, we invite you to explore a rewarding career opportunity that offers competitive compensation alongside exceptional benefits.


Key Responsibilities

The Community Services Support Specialist will:

  1. Function as a vital member of the North Area Community Services Team, delivering crisis intervention, assessment, and case management support to residents facing housing instability.
  2. Conduct vulnerability assessments for homeless individuals and families in accordance with established standards and policies.
  3. Oversee HMIS data for all Community Services programs and assist with training and data accuracy.
  4. Perform additional duties as assigned within the scope of this role.

Essential Duties

  1. Assist Community Services Programs in executing casework for families and individuals receiving assistance.
  2. Evaluate individuals and families experiencing homelessness or at risk of homelessness for housing-related services, entering eligible clients into the Coordinated Entry System.
  3. Facilitate educational workshops and series for community members and clients.
  4. Implement a variety of support services tailored to client needs, including transportation, benefit applications, and community resource linkage.
  5. Provide case management and referrals for individuals facing mental health, emotional, or substance abuse challenges within Supportive Housing Programs.
  6. Collaborate with case managers and counselors to coordinate services based on participant needs.
  7. Ensure compliance with educational laws regarding homeless students and facilitate access to services for these students.
  8. Complete necessary documentation for services rendered or referrals made as directed by the Assistant Director of Community Services.
  9. Review client records to ensure compliance with HUD, accrediting bodies, and Catholic Charities' quality improvement standards.
  10. Manage the distribution and assessment of client satisfaction surveys for the Community Services North Division.
  11. Screen and conduct intake assessments for client eligibility for various assistance programs, consulting with Case Managers as necessary.
  12. Work collaboratively with leadership and staff to address the needs of families seeking transitional and permanent supportive housing services.

Benefits Offered

  • Generous time-off policy: 14 Holidays, 15 Vacation days, 5 Paid Leave days, and 9 Sick days
  • Comprehensive Medical, Dental, and Vision Insurance
  • Flexible Spending Account options
  • Short-term and optional Long-term Disability Insurance
  • Life and AD&D Insurance
  • 403B Retirement Plan with employer contributions
  • Employee Assistance Program (EAP)

Qualifications

  1. A Bachelor's degree in a relevant field is required, with a preference for human services.
  2. At least one year of experience in human services is necessary.
  3. Experience working with families in crisis is preferred.
  4. Must obtain and maintain SOAR (SSI/SSDI Outreach, Access and Recovery) credentials.
  5. Flexibility to work varied days and hours as needed.
  6. Commitment to program operational boundaries.
  7. Ability to work effectively with diverse populations.
  8. Strong verbal and written communication skills.
  9. Successful completion of background checks and required clearances.
  10. A valid driver's license and reliable transportation are required.