Executive Housekeeping Manager

22 hours ago


Seaside, Oregon, United States MasterCorp Full time

**Job Summary**

The Executive Housekeeping Manager will work directly with the Executive Housekeeper to ensure successful achievement of housekeeping operational goals for timeshare resort properties. This role requires a proactive leader who can partner with the housekeeping team to hire, retain, and lead a large housekeeping team in a fast-paced production environment.

**Key Responsibilities**

  • Ensure quality and efficiency are delivered by the housekeeping team in line with MasterCorp standards.
  • Develop and maintain positive relationships with resort management clients.
  • Proactive leader who is able to partner with the team to hire, retain, and lead a large housekeeping team.
  • Maintain a client focus and work with MasterCorp leaders and support team to ensure high guest satisfaction scores are achieved.
  • Qualifications:
    • Minimum two years of progressive responsibility as Supervisor/Lead Supervisor or other Management experience in Hotel/Resort or Timeshare industry.
    • A proven track record of driving performance in a fast-paced production workplace while ensuring quality and efficiency standards are met or exceeded.
    • Customer service and relationship focused.
    • 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field.
    • Proven team building skills.
    • Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders.
    • Ability to lead and motivate teams.
    • Applied verbal & written communications.
    • Bi-lingual English / Spanish a plus.

**Essential Functions**

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
  • Direct work of Housekeepers, House Person and Supervisors.
  • Assist in training new Housekeepers on 7 Steps Processes.
  • Coach housekeepers to reach productivity standards.
  • Conduct weekly report cards for housekeeping staff.
  • Conduct weekly MSI report of Supervisors.
  • Inspect clean rooms to ensure that quality standards are met.
  • Retrieve housekeepers to address any areas that need to be re-cleaned.
  • At the direction of the EH or DOH, participates in onboarding or training new hires.
  • Provide feedback to the EH regarding underperforming team members.
  • Conduct inventory counts determine inventory needs and submit purchase requests.
  • Unload inventory and maintain clean and organized storage areas.
  • Report unit maintenance issues.
  • Maintain vehicle maintenance logs.


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