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Social Services Case Manager

2 months ago

Seaside, California, United States The Salvation Army USA Western Territory Full time

POSITION SUMMARY:

The Salvation Army USA Western Territory is dedicated to delivering essential social services to the community. The Case Worker plays a pivotal role in administering programs aimed at assisting vulnerable populations, including low-income families and individuals facing homelessness. This position encompasses case management, resource allocation, and client referrals, alongside maintaining accurate client records and program databases.

KEY RESPONSIBILITIES:

  • Adheres to organizational policies and procedures in executing the Good Samaritan Center's programs.
  • Offers case management support to individuals and families in need of assistance with housing, utilities, food, and other fundamental necessities.
  • Facilitates general information and referral services for clients.
  • Conducts intake interviews to assess client needs.
  • Maintains comprehensive program and client files, ensuring all documentation and case notes are current.
  • Inputs and manages required data within Social Service and HMIS databases.
  • Safeguards the confidentiality of all client-related documents and sensitive information in compliance with legal and organizational standards.
  • Implements program policies and manages disciplinary actions, with oversight from leadership.
  • Documents and reports safety incidents, ensuring a secure environment for staff and clients.
  • Assists in the collection and reporting of program statistics on a monthly basis.
  • Builds and maintains effective partnerships with local agencies and community resources, promoting awareness of available programs.
  • Participates in community agency meetings to stay informed about local services.
  • Provides follow-up support to clients to enhance long-term success in meeting their needs.
  • May assist with front desk responsibilities as necessary.
  • Connects clients to additional services and programs as appropriate.
  • Supports holiday initiatives and community events.
  • Provides transportation for clients using organizational vehicles when required.
  • Performs other duties as assigned by leadership.

QUALIFICATIONS:

  • A.A. or B.A. in Social Work or equivalent experience in social services.
  • Familiarity with local social service agencies and resources.
  • Demonstrated proficiency in written and verbal communication.

SKILLS AND COMPETENCIES:

  • Bilingual in Spanish is required.
  • Proficient in Microsoft Office Suite (Word, Excel, etc.).
  • Strong organizational and problem-solving abilities.
  • Capable of managing crisis situations effectively.
  • Detail-oriented, self-motivated, and reliable.
  • Maintains client confidentiality and accurate documentation.
  • Able to work collaboratively with diverse populations.
  • Skilled in multitasking and time management.

PHYSICAL DEMANDS:

  • Ability to lift items weighing up to 25 lbs.

WORK ENVIRONMENT:

Qualified individuals must be able to perform essential job functions with or without reasonable accommodation. The Salvation Army is committed to providing necessary adjustments to meet the physical requirements of the position.

RELIGIOUS MISSION:

As a faith-based organization, The Salvation Army emphasizes the importance of its religious mission. Employees are expected to uphold the values and principles of the organization in their work-related conduct.

AT-WILL EMPLOYMENT:

Employment with The Salvation Army is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause.