Heating and Air Conditioning Sales Representative

3 days ago

Haverhill, Massachusetts, United States Cregger Company Full time
Job Summary
Cregger Company is seeking a skilled Heating and Air Conditioning Sales Representative to join our team. In this role, you will be responsible for increasing sales and customer satisfaction by efficiently assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.

About the Role
This is a full-time position that requires a valid driver's license and prior experience in the HVAC industry. As a Heating and Air Conditioning Sales Representative, you will be working closely with other departments to resolve customer service issues in a timely manner. Your primary objective will be to increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.

Main Responsibilities
Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts. Use electronic and published catalogs to provide product, pricing, and availability information to customers. Follow company pricing and credit guidelines. Quickly solve customer problems. Retrieve orders from warehouse quickly and accurately. Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products. Promote and sell overages, damaged, and discontinued items. Handle customer complaints and returns while showing a positive attitude. Keep merchandising and counter areas clean and attractive. Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor. Assist in scheduled physical inventory counts. Drive sales activity through outbound sales calls as directed by management. Participate in company-sponsored sales promotions. Work with other departments to resolve customer service issues in a timely manner. Accurately use order entry, computerized systems, and other technologies as required. Perform other job duties as required by management. Follow company policies and procedures. Attend product training meetings. Pulling, filling, packing, and setting up orders for delivery and pickup. Maintain the ability to determine the status of an order at any given time. Follow any special instructions pertaining to any given order at any given time. Receive shipments, log into inventory, maintain inventory through audits. Report any quality or inventory discrepancy issues to the appropriate person. Communicate positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-up. Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks, and report discrepancies to supervisor. Assist in keeping facility clean, neat, safe, and operating efficiently. Attend product knowledge meetings as required by management. Present a neat and professional image. Assist in keeping facility secure. Maintain proficiency in computerized systems and other technologies as required. Follow company policies and procedures.

Requirements
Valid Driver's License. Prior experience in the HVAC industry.

Salary Information
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. This figure includes benefits and other compensation packages.

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