Customer Service Representative

1 month ago


Haverhill, Massachusetts, United States Carter'sOshKosh Full time
About Us

Carters, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands.

We have become an industry leader by providing quality products and lasting careers for our team members. Our company culture values inclusivity, teamwork, flexibility, and growth, making us a great place to work.

Job Overview

We are seeking a Seasonal Customer Service Representative - Sales Floor Associate to join our team As a Sales Floor Associate, you will be responsible for welcoming customers with a warm greeting and providing assistance with our product styles, features, and benefits.

You will also be responsible for confidently and proactively resolving issues for customers and balancing multiple tasks at once in a fast-paced retail environment.

Responsibilities
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance multiple tasks at once in a fast-paced retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Requirements
  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
What We Offer
  • Schedules that fit your life
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Advance You Program helps earn a GED or a bachelors degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual
  • Development programs to help you grow in your current role and beyond
Salary

$15-$18 per hour, depending on experience.

Location

Carters, Inc. locations throughout North America.



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