Client Success Manager

2 weeks ago

Castle Rock, Colorado, United States Patch My PC Full time
Job Overview

Are you an ambitious and skilled Client Success Manager looking to elevate your career? We are seeking dedicated professionals with a robust background in software sales, exceptional pipeline management capabilities, and excellent communication and negotiation skills. In this position, you will have the chance to strategically cultivate and sustain strong client partnerships while driving substantial revenue growth.

If you excel in a dynamic environment and are eager to make a significant impact, we invite you to join our team. Together, we aim to enhance the lives of our customers, team members, and communities through customer-focused innovation.

Remote Work: This role is fully remote, allowing you to work from home. However, candidates must be located and authorized to work within the United States without the need for employer sponsorship.

About Our Company:

Patch My PC is a vibrant, fully remote team dedicated to developing outstanding products that address real-world challenges and enhance the lives of our customers. If you resonate with our core values and are passionate about making a difference, we would love to hear from you. We provide a fully remote work environment with flexible hours and a supportive team culture, fostering opportunities for personal and professional development in a collaborative and innovative atmosphere.

Key Responsibilities:

  • Identify client needs and deliver customized experiences to surpass expectations.
  • Establish and nurture strong, enduring customer relationships.
  • Collaborate with internal teams to ensure maximum customer satisfaction.
  • Assist in customer-related go-to-market initiatives.
  • Utilize CRM tools to generate quotes and invoices for clients.
  • Create welcome videos for new customers.
  • Understand the customer acquisition process and leverage dashboards to follow up with leads.
  • Thrive in a fast-paced work environment.
  • Maintain precise records of customer interactions and transactions in the CRM.
  • Respond promptly to customer inquiries via various communication channels.
  • Provide informed responses to questions regarding the product, its features, and usage.
  • Escalate complex issues to the appropriate team or specialist as needed.
  • Work closely with technical support, sales, and product development teams to resolve customer issues.
  • Participate in team meetings and training sessions to stay informed about product updates and service procedures.
  • Develop and implement strategies to enhance user adoption, retention, and expansion within assigned accounts.
  • Engage proactively with clients to understand their usage patterns, identify optimization opportunities, and address any concerns.
  • Act as a point of escalation for client issues, collaborating with internal teams to ensure timely resolutions.
  • Stay updated on industry trends, best practices, and emerging technologies to provide proactive guidance and support to clients.
  • Work with internal teams to identify areas for process improvement, product enhancements, and service innovation to better meet the evolving needs of our clients and drive long-term success.
  • Maintain regular communication with customers to ensure satisfaction and encourage ongoing contract renewals.
Qualifications:
  • Minimum of 5+ years of experience in a customer-facing role.
  • Strong understanding of software solutions and their applications.
  • Exceptional verbal and written communication skills.
  • Proficiency in CRM software such as Salesforce and Microsoft Office Suite.
  • Demonstrated ability to manage multiple assignments while maintaining attention to detail.
  • Ability to work effectively in a fully remote team environment.
  • Flexibility to adapt in a startup culture.
Application Process:
  • We prioritize transparency in our process to ensure candidates know what to expect and can prepare accordingly.
  • The application process typically includes a detailed screening, a skills assessment, three interviews, a background check, followed by an offer.
Compensation:
  • Base Salary: $45,000 - $66,000 based on experience and location.
Benefits:
  • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%, with no cap.
  • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of these premiums for both the team member and all dependents.
  • Additional Benefits: FSA/HSA, three months paid parental leave, three weeks PTO, three days volunteer leave, charitable donation matching, tuition reimbursement, gym membership, internet stipend, pet insurance, and more.
  • Disclaimer: Benefits are subject to change.
Join Us:

If you are enthusiastic, adaptable, and ready to embrace new challenges in a fast-paced environment, Patch My PC is the ideal place for you. To learn more about our company, values, and benefits, please visit our website.

Equal Opportunity Employer:

Patch My PC is an Equal Opportunity Employer committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to any legally protected basis. We encourage applications from women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans.

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