Client Relations Associate
2 weeks ago
This role is vital for the effectiveness of our retail operations.
Client Relations Associates engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions.
They are also responsible for swiftly addressing any client issues to ensure optimal satisfaction while remaining informed about product features and upholding the high standards of quality and presentation within the store.
Key Responsibilities:- Deliver exceptional customer service while consistently achieving sales targets.
- Assist customers in person and via phone by assessing their needs and presenting relevant products and services.
- Establish and nurture trust-based relationships with wholesale and retail clients.
- Accurately process sales transactions in line with company policies.
- Maintain organized work order files and formulas.
- Retrieve products from the sales floor or warehouse as required.
- Mix and tint products to meet customer specifications.
- Restock shelves and create attractive displays.
- Ensure cleanliness of store equipment.
- Support delivery operations as needed.
- Keep assigned areas well-stocked and visually appealing.
- Stay knowledgeable about available products and discuss options with customers.
- Adhere to inventory management procedures.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship.
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Willingness to work all scheduled hours, including evenings and weekends.
- If currently employed by Sherwin-Williams, must have received a satisfactory performance rating on the most recent appraisal.
- Possession of a valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one (1) year of experience in a delivery, retail, or customer service role.
- Prior experience in selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate effectively in more than one language.
- Proficiency in reading, writing, and understanding Spanish.
At Sherwin-Williams, we value diverse backgrounds and experiences. We are committed to creating an inclusive environment where all qualified candidates are encouraged to apply.
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