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Client Success Manager

2 months ago

Castle Rock, Colorado, United States Patch My PC Full time
Position Overview

Are you an ambitious and skilled Client Success Manager looking to elevate your professional journey? We are seeking dedicated individuals with a robust background in software sales, exceptional pipeline management capabilities, and remarkable communication and negotiation skills. In this position, you will have the chance to strategically cultivate and sustain strong client partnerships while driving substantial revenue growth.

If you excel in a dynamic environment and are motivated to create a significant impact, we invite you to consider joining our team. Our mission is to enhance the lives of our customers, team members, and communities through innovation focused on customer satisfaction.

Remote Work: This is a fully remote position. Candidates must be authorized to work within the United States without the need for employer sponsorship.

About Patch My PC:

Patch My PC is a vibrant, fully remote organization dedicated to developing outstanding products that address real-world challenges and enhance our customers' lives. If you resonate with our core values and are passionate about making a difference, we would love to hear from you. We provide a fully remote work environment with flexible hours and a supportive team culture, fostering opportunities for personal and professional development in a collaborative and innovative atmosphere.

Key Responsibilities:
  • Identify client needs and deliver customized experiences that surpass expectations.
  • Establish and nurture enduring customer relationships.
  • Collaborate with internal teams to ensure optimal customer satisfaction.
  • Assist in customer-related go-to-market initiatives.
  • Utilize CRM tools to generate quotes and invoices for clients.
  • Create welcome videos for new customers.
  • Comprehend the customer acquisition process and leverage dashboards to follow up with leads.
  • Thrive in a fast-paced work environment.
  • Maintain precise records of customer interactions and transactions in the CRM.
  • Respond swiftly to customer inquiries via various communication channels.
  • Provide informed responses to questions regarding the product, its features, and usage.
  • Escalate complex issues to the appropriate team or specialist as needed.
  • Work closely with technical support, sales, and product development teams to resolve customer concerns.
  • Participate in team meetings and training sessions to stay informed about product updates and service protocols.
  • Develop and implement strategies to enhance user adoption, retention, and growth within assigned accounts.
  • Engage proactively with clients to understand their usage patterns, identify optimization opportunities, and address any issues or concerns.
  • Serve as a point of escalation for client issues, collaborating with internal teams to ensure timely resolutions.
  • Stay updated on industry trends, best practices, and emerging technologies to provide proactive guidance and support to clients.
  • Work with internal teams to pinpoint areas for process improvement, product enhancements, and service innovation to better meet the evolving needs of our clients and drive long-term success.
  • Maintain regular communication with customers to ensure satisfaction and encourage ongoing contract renewals.
Qualifications:
  • Minimum of 5+ years of experience in a client-facing role.
  • Strong understanding of software solutions and their applications.
  • Excellent verbal and written communication skills.
  • Proficiency in CRM software such as Salesforce and Microsoft Office Suite.
  • Demonstrated ability to manage multiple tasks while maintaining keen attention to detail.
  • Ability to work effectively in a fully remote team environment.
  • Flexibility to adapt within a startup culture.
Application Process:
  • We prioritize transparency in our process to ensure candidates are well-informed and can prepare accordingly.
  • The application process typically includes a detailed screening, skills assessment, three interviews, a background check, followed by an offer.
Compensation:
  • Base Salary: $45,000 - $66,000 based on experience and location.
  • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%, with no cap.
  • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and their dependents.
Additional Benefits:
  • FSA/HSA, three months paid parental leave, three weeks PTO, three days volunteer leave, charitable donation matching, tuition reimbursement, gym membership, internet stipend, pet insurance, and more.

To learn more about our benefits at Patch My PC, please visit our website.

Join Our Team:

If you are enthusiastic, adaptable, and ready to embrace new challenges in a dynamic environment, Patch My PC is the right place for you. To discover more about our company, values, and benefits, please explore our website.

Equal Opportunity Employer:

Patch My PC is an Equal Opportunity Employer committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process.